Office Manager

Serve as the primary onsite point of contact for workplace and facility matters and maintain a professional, organized, safe, and employee-ready contact center environment. 

Conduct routine site walk-throughs and coordinate timely resolution of issues involving workstations, furniture, lighting, HVAC, restrooms, break areas, meeting rooms, training spaces, common areas, signage, cleanliness, noise, and other workplace conditions. 

Maintain seating plans, workspace assignments, conference and training room readiness, visitor areas, lockers, storage, and other shared spaces in coordination with Operations, Human Resources, Training, and IT. 

Support new-hire waves, training classes, client visits, leadership meetings, employee events, and other site activities by coordinating room setup, seating, supplies, access, catering, signage, and related logistics. 

Monitor site capacity and recurring workplace needs and recommend practical adjustments to improve space utilization, employee experience, operational readiness, and cost efficiency. 

Coordinate day-to-day activities with building management, janitorial, maintenance, security, waste, food or vending, office-supply, furniture, and other facility vendors in accordance with approved contracts and service expectations. 

Open and track facility service requests, follow through to completion, document recurring issues, and escalate outages, repairs, safety concerns, or vendor performance issues that may affect contact center operations. 

Coordinate vendor access and onsite work, recurring inspections, preventive maintenance, minor repairs, deliveries, furniture needs, office moves, and other physical-site activities while minimizing disruption to production and training. 

Maintain site emergency contacts, evacuation information, safety supplies, incident documentation, and other assigned workplace safety materials; coordinate building-directed drills and safety activities as required. 

Partner with Procurement, Finance, and leadership on approved purchases, vendor invoices, site-related budgets, and cost tracking; identify opportunities to control expenses and eliminate unnecessary services or spend. 

Coordinate employee and visitor badges, building access, keys, parking access, visitor registration, and related records in partnership with Human Resources, IT/Security, and building management. 

Manage routine office administration, including supplies, common-area materials, mail and deliveries, conference-room coordination, catering, vendor appointments, office communications, and other site logistics.