E-commerce Operations Associate - ENG
StaffRight · Remote
Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us.
We’re looking for a sharp, detail-driven Operations Associate to take full ownership of our Order-to-Cash (O2C) pipeline and day-to-day business operations for a fast-growing, clean-label food brand! In this role, you will keep order queues running smoothly across Amazon, Walmart, and wholesale channels, take charge of invoicing and collections, and play a pivotal role in streamlining company workflows.
What You’ll Be Doing:
- Own Order Processing & Fulfillment: Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate closely with warehouse and logistics partners to prevent stockouts.
- Drive Invoicing & AR Collections: Ensure fulfilled orders are invoiced accurately on time, maintain aging reports, execute firm yet friendly payment follow-ups, and reconcile accounts in QuickBooks.
- Streamline Operations & Support: Respond to routine order and shipment inquiries, keep clean financial/inventory records, document operational SOPs, and identify workflow bottlenecks for future automation.
- Manage Marketplace & Wholesale Admin: Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end transaction coding.
Requirements What We’re Looking For:
- 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred)
- Proven proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and QuickBooks Online
- Direct experience navigating Amazon Seller Central and Walmart Marketplace account upkeep and claim filings
- Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support
- A strong habit of double-checking system output, noticing data discrepancies, and digging into the root cause of issues
- Available to work full-time during US Pacific Time: 7:00 AM – 3:45 PM PT (Graveyard shift in the Philippines)
- Available to start within 2 weeks from job offer
Technical Requirements:
- Comfortable using time-trackers (e.g., Time Doctor)
- Own laptop/desktop, noise-cancelling headphones, and webcam
- Reliable high-speed internet connection (at least 50 Mbps)
- Available backup equipment/power supply in cases of power and internet outages
- Proficiency with Microsoft Office tools (SharePoint, Outlook), Google Workspace, and communication tools like Slack
Benefits Why You’ll Love Working Here:
💰 Competitive Compensation We offer a competitive monthly salary starting at PHP 50,000 - PHP 60,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.
🏥 Comprehensive Health Coverage Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*
✈️ Paid Time Off and Sick Leave We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.
🎉 Service Recognition and Rewards Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.