NATIONAL POST: IT Assistant (G5), Luanda, Angola
UNFPA · Luanda
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How you can make a difference:
UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.
In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards and who will defend them courageously and with full conviction.
UNFPA seeks candidates who transform, inspire, and deliver high-impact and sustained results and ensure effective external relations, communications, and partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results.
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Job Purpose:
The IT Assistant is responsible for contributing to the implementation of Information Technology policies and standards established by the HQ; provision of Information Technology support services to the UNFPA and WHO Country Offices in Luanda, Angola; and provision of daily technical support to users of information management tools and technology infrastructure. The IT Assistant ensures the effective functioning of the CO hardware and software packages and network administration to the two UN agencies.
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Responsibilities:
The IT Assistant will be responsible for:
- Support Implementation and Effective functioning of IT Management Systems and Strategies
- Ensure compliance with corporate information management and technology standards, guidelines and procedures for the Country Office technology environment.
- Provide support for the use of Quantum and Business Management System (UNFPA and WHO’s implementation of Enterprise Resource Planning respectively) functionality for improved business results and improved client services.
- Provide inputs to preparation of results-oriented work plans.
- Train users on new systems and orient newcomers on UNFPA and WHO web, intranet and ERP systems
- Provide and adapt interpretations to IT policies and practices for staff
- Ensure compliance of IT activities with UNFPA and WHO’s rules, regulations, policies and strategies; proper design and functioning of the IT and MIS systems.
- Serve as the first point of contact for IT Services for both UN agencies.
- Manage installation of commercial and in-house developed software and related upgrades.
- Ensure the upgrading of patch and anti-virus programmes on a timely basis.
- Ensure monitoring of file server traffic, usage and performance on a frequent and regular basis.
- Supervise and support the filing index and structure so that information retrieval is easy.
- Manage outsourcing, undertake preliminary negotiations on information technology-related contracts, monitor vendor performance, and recommend necessary action to management on satisfactory completion of work and deliverables.
- Performs the functions of information technology help desk for the Country Office
- Ensure that desktop, laptop and server passwords and related policies are in line with established corporate standards;
- Management of security and administrative rights to PCs and laptops.
- Provide support to users in virus detection, removal and prevention. Ensure that unauthorized software is not loaded onto computers.
- Implement Business Continuity Plans (BCPs) in case of emergency (from an Information Technology perspective)
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Overseeing Network Support, Administration and Knowledge Management
● Troubleshooting and monitoring of network problems.
- Responding to user needs and questions regarding network access for both UN agencies.
- Support establishment of Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; ensures orientation and coaching provided to staff on these databases/systems.
- Support development and maintenance of a library of IT related reference materials.
- Manage the IT inventory and stock of supplies and spare parts.
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
- Provision of IT support to key events for both UN agencies as well as implementing partners.
- Manage the telephone system, printing and circulating monthly bills and make sure private bills are paid according to both UN agencies regulations.
- Ensure that Information Technology related utility bills are paid on time.
- Recommend and assist in the procurement of IT equipment and services according to MIS standards and specifications.
- Participate in inter-agency working groups to ensure both UN agencies’ issues and concerns are represented, including Business Operating Strategies (BOS).
- C. General Support
- Stand-in for other team members on selected functions as may be required.
- Carry out any other duties as may be required by UNFPA and WHO leadership.
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Qualifications and Experience:
Education:
- Completed Secondary Level Education required.
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First level university degree preferred in IT, Computer Science, Management Information Systems, business administration or related field.
Knowledge and Experience:
- 5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design
- Relevant certifications in hardware and software management and application required, including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP).
- Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate Information Technology security and viral protection systems, ERP.
- Some experience in client support such as a Help Desk or User Support Unit.
- Advance knowledge of spreadsheet and database packages, experience in handling web-based management systems and ERP systems.
- Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
- Previous experience with a multilateral or international organization, notably with United Nations (UN) is highly desirable
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Demonstrated ability to work in a team
Languages:
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Fluency in oral and written Portuguese and English is required. Working knowledge of another UN Official Language is an asset.
Required Competencies:
- Values:
- Exemplifying integrity.
- Demonstrating commitment to UNFPA and the UN system.
- Embracing cultural diversity.
- Embracing change.
- Core Competencies:
- Achieve results
- Being accountable
- Developing and applying professional expertise/ business acumen
- Thinking analytically and strategically
- Working in teams/ managing ourselves and our relationships
- Communicating for impact.
- Functional Skill Set:
- Advocacy/Advancing a policy-oriented agenda
- Implementing management systems.
- Business acumen and ability to multi-task and balance competing priorities.
- Leveraging the resources of national governments and partners/ building strategic alliances and partnerships
- Developing IT standards and applications
- Managing data, information and workflow IT Management
- Delivering results-based programmes
- Technical Understanding of the areas of work
- Proficiency in latest office and multimedia software applications
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Compensation and Benefits:
This position offers an attractive remuneration package including a competitive net salary, health insurance and other benefits as applicabl
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UNFPA Work Environment:
UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more: https://www.unfpa.org/diversity-equity-inclusion
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Disclaimer:
Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance, and other administrative requirements.
UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts
Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.