Product Analytics Senior/Lead [Delivery]
Plata Card · Colombia
We are launching our delivery operations in Colombia and are looking for a Product Analytics Senior/Lead to become the first analytics hire in this domain and build the function.
This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics.
What you’ll do:
- Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy
- Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting
- Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels
- Develop and optimise delivery mechanics, including zoning, routing, and delivery flows
- Define and implement the logic behind delivery zones and operational processes
- Design and analyse ambassador funnel: hiring, onboarding, performance, and retention
- Develop motivation systems for ambassadors and evaluate their effectiveness
- Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions
- Partner closely with business stakeholders, turning ambiguous problems into actionable solutions
- Drive continuous improvements and optimisations across the delivery system
What makes you a great fit:
- A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.)
- Expert knowledge of mathematical statistics, probability theory, and systematic thinking
- Advanced SQL and Python
- Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights
- Ability to understand business objectives and transfer them into technical analytical tasks
- Experience in building processes and scaling them in fast-paced environments
- English proficiency (B1+) for effective collaboration within our international community
Our ways of working:
- Innovative Spirit: a team from the best technical universities
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognising our wins together
- High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to Colombia (Bogotá) with full visa & permit support to the employee and family
- Flexible work from our office
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: Annual leave and paid sick leave as per applicable policies