Cluster Director of People and Culture (Raffles Sentosa Singapore and Sofitel Singapore Sentosa)

Accor · Singapore

Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling.There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

Job Description

Reporting to the Cluster General Manager, the Cluster Director of People & Culture will lead and shape the strategic direction of People & Culture (P&C) operations across Raffles Sentosa Singapore and Sofitel Singapore Sentosa. This role will champion a culture of excellence, inclusivity, and engagement while driving the full spectrum of talent and culture initiatives—ranging from workforce planning and development to employee experience and organisational effectiveness.

What you will be DOING:

Strategic Leadership & Business Partnership

Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees.
Develop and drive cluster-wide P&C strategies that support operational goals and elevate both guest and team experiences.
Champion organisational design, workforce planning, and change management initiatives.

Talent Acquisition & Workforce Planning

Lead talent attraction strategies with a strong focus on employer branding, market mapping, and proactive talent pipelining.
Oversee workforce planning processes to meet current and future business demands.
Embed diversity and inclusion into recruitment frameworks to support a dynamic and equitable workforce.

Talent Development, Learning & Succession

Design and execute accelerated leadership development and learning programs tailored to key talent segments.
Build succession plans and capability development pathways aligned with property goals and brand standards.
Foster a culture of feedback, coaching, and continuous development.

Culture, Engagement & Team Experience

Create an authentic, purpose-driven culture that resonates with both global brand identity and local heritage.
Lead culture audits, implement engagement action plans, and advise on cross-cultural team dynamics.
Serve as an advocate of psychological safety, workplace well-being, and team empowerment.

Employee Relations & Compliance

Ensure consistent interpretation and application of labour laws, hotel policies, and brand values.
Maintain credibility and trust across all levels of the organisation through sound judgment and ethical leadership.
Partner with legal and compliance functions to mitigate risk and manage workplace investigations with transparency and integrity.

Operational P&C Excellence

Streamline P&C operations through digital tools, shared services, and performance metrics.
Own P&C reporting, dashboards, and KPI tracking to inform data-driven decision-making.
Lead the budgeting process for P&C functions including compensation, benefits, and training.
Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / People & Culture team immediately.
Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
Perform any other duties and responsibilities that may be assigned.

Qualifications

Bachelor's degree in Human Resources, Business, or equivalent
Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry
Deep understanding of the hospitality sector, ideally within luxury, lifestyle, or branded portfolios
Strong business acumen, critical thinking and strategic decision-making skills
Strong human relations and influencing skills
Strong communications (verbal and written), planning and coordination skills
Ability to work independently and take initiative
Strong time management skills
Effective change management skills
Eye for details and highly meticulous

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