Housekeeping Porter
Accor · London
Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
Under the general guidance of the housekeeping management team, the Housekeeping Porter is responsible for supporting the housekeeping team by maintaining cleanliness and organization of guest rooms, corridors, and public areas. The Housekeeping Porter ensures that all assigned tasks are completed efficiently, upholding brand standards and contributing to a welcoming environment that enhances the guest experience.
YOUR KEY RESPONSIBILITIES:
- Assist Room Attendants by delivering clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts.
- Remove soiled linens and waste from guest rooms and common areas in a timely and hygienic manner.
- To complete cleaning checklist of all assigned rooms and areas
- Participate in projects, special assignments, and training sessions
- Maintain cleanliness and organization of housekeeping storage rooms, corridors, and service areas.
- Respond promptly to Guest requests as well as to requests from Room Attendants and Housekeeping Supervisor.
- Ensure public areas and back-of-house spaces are clean, tidy, and presentable at all times.
- Report any maintenance issues, damages, or safety hazards observed during rounds to the Housekeeping Supervisor.
- Follow strict key signing procedures and take responsibility for assigned keys.
- Follow lost property procedure and immediately hand all find items to the Housekeeping Supervisor.
- Maintain a professional and friendly, courteous approach when interacting with guests and colleagues.
- Escalate guest concerns and complaints to the Housekeeping Supervisor promptly.
- Support stock organization, inventory checks and replenishment of housekeeping supplies and amenities, and linen.
- Maintain all housekeeping equipment in a safe and serviceable condition and report defects immediately.
- Follow all hotel health, safety, fire and security procedures and report hazards immediately.
- Adhere to hotel policies and procedures related to health, safety, and security standards.
- Support special projects or preventative-cleaning tasks as assigned by supervisors.
- Uphold brand standards for cleanliness, guest privacy, and professionalism.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
Qualifications
- High school diploma or equivalent education required.
- Previous experience in housekeeping or hospitality support roles preferred.
- Basic knowledge of hotel operations and guest service standards.
- Familiarity with cleaning techniques, materials, and equipment used in housekeeping.
- Strong verbal communication skills in English; additional language skills are a plus.
- Must be physically able to stand, walk, and perform tasks for a minimum eight-hour shift.
- Ability to be observant, responsive, and handle multiple tasks efficiently in a fast-paced environment.
- Must be able to twist, push/pull, reach, bend, climb, and carry objects as required.
- Working knowledge of health and safety regulations related to housekeeping and hotel operations.
What's in it for you...
- The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
- Join a fast-growing international group focused on building a global hospitality brand.
- A creative, ambitious environment where innovation and excellence are encouraged.
- Be part of a passionate team building a strong portfolio of hospitality concepts.
- Strong development opportunities.
- At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality
Additional Information
Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.