Sales Operations Coordinator

Informa · Sydney

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Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our 24 York Street office.

Position purpose

The Sales Operations Coordinator supports the complete exhibitor and commercial journey for Australian International Boat Show — from initial prospect and proposal through contracting, booking, payment coordination, delivery, account care and post-event follow-up.

This is an administration-intensive development role requiring exceptional accuracy, persistence and respect for commercial controls. The position will help preserve clean data, dependable processes and a strong customer experience while progressively learning how the show's products, pricing, relationships and commercial systems work.

Key responsibilities

• Support the Director of Business with sales administration, exhibitor onboarding, commercial reporting and account coordination.
• Maintain accurate prospect, customer, contact, opportunity, activity and contract records in approved systems, including Salesforce where applicable.
• Prepare approved proposals, booking documents, order forms, confirmations, reports and customer correspondence.
• Track agreements from issue to signature and ensure relevant approvals, supporting documents and internal handovers are complete.
• Coordinate with finance on invoicing information, payment status, credits or changes, while maintaining appropriate separation of duties and approval controls.
• Maintain product, inventory, pricing and availability information and ensure only approved offers and terms are communicated.
• Support allocation of exhibition space and commercial products in conjunction with business and operations leaders.
• Monitor sales pipelines, booking status, outstanding information, deadlines and account actions; flag risks and inconsistencies early.
• Coordinate accurate handovers of exhibitor requirements to operations, marketing, sponsorship and other delivery teams.
• Respond to routine exhibitor enquiries, explain processes and next steps clearly, and escalate matters outside delegated authority.
• Assist with account plans, stakeholder records, industry research, competitor and market analysis, and preparation for sales meetings.
• Support on-site exhibitor service, rebooking activity, lead capture and commercial administration.
• Undertake other reasonable duties supporting Informa and AIBS delivery.

Qualifications

Knowledge, skills and attributes

• Exceptional attention to detail and the ability to manage high volumes of information without losing accuracy.
• Strong administrative discipline, organisation, record-keeping and follow-through.
• Commercial awareness and interest in how exhibitions create value for customers and revenue for the organiser.
• Clear, professional written and verbal communication.
• Confidence working with CRM systems, spreadsheets, reporting and document workflows.
• Ability to interpret and follow agreements, pricing rules, approvals, policies and established processes.
• Ability to identify discrepancies, missing information, risks and next actions.
• A service-led and collaborative approach, with discretion when handling commercially sensitive information.
• Willingness to learn the recreational marine market, its participants and its commercial relationships.

Experience and qualifications

• Experience in sales administration, customer service, account coordination, events, finance administration or a similar process-driven role.
• Microsoft Excel, Word and Outlook capability; Salesforce or comparable CRM experience is highly regarded.
• Relevant study in business, commerce, event management, marketing or administration is advantageous.
• Exhibition, sponsorship, venue or marine-industry experience is advantageous but not essential.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• ShareMatch scheme: allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support: EAP assistance, mental health first aiders, access to health apps and more
• Awards: Recognition for great work, with global awards and kudos programmes 
• Global collaboration: As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here. 

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