Service Technician Team Lead - Region Croatia, Serbia, Bulgaria, Slovenia
EssilorLuxottica · Novigrad
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Service Technician Team Lead
Based Croatia or Slovenia | Regional Scope (Croatia, Serbia, Bulgaria & Slovenia)
Lead a team. Stay hands-on. Make an impact.
At EssilorLuxottica, we're looking for a Service Technician Team Lead to support our Instruments business across Southeast Europe.
This role is ideal for an experienced field service professional who wants to take the next step into leadership without moving away from technology and customer interaction. You'll remain actively involved in technical interventions while guiding a team of technicians across the region.
Your Responsibilities
- Lead, support and develop a team of Service Technicians across Croatia, Serbia, Bulgaria and Slovenia
- Coordinate service activities and monitor key service performance indicators
- Share technical expertise, coach colleagues and promote best-practice exchange
- Manage complex technical cases and support troubleshooting efforts
- Perform installations, maintenance, repairs and customer support activities, particularly in Croatia
- Collaborate closely with Sales and Product teams to ensure excellent customer experience
- Identify customer needs and relay business opportunities through CRM
What We're Looking For
- Technical degree or equivalent experience in Electronics, Engineering, Mechatronics or a related field
- Strong experience in field service, technical support or equipment maintenance
- Hands-on troubleshooting skills with complex technical equipment
- Ability to work independently, prioritize effectively and take ownership
- Strong communication and customer-facing skills
- Leadership potential with a collaborative and coaching mindset
- Previous people management experience is a plus, not a requirement
- Fluency in English and local language
- Willingness to travel across the region
Why Join Us?
- A unique opportunity to combine technical expertise and team leadership
- An ideal first step into people management while remaining hands-on
- Regional exposure across Southeast Europe
- Work with innovative optical and diagnostic technologies
- Long-term career development within a global leader in vision care and eyewear
Ready to take the next step in your technical career while helping others grow? We'd love to hear from you.
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Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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