Quality Virtual Support II

Caliber Collision · Lewisville

Service Center

CSCS TX

Essential Job Duties

Experienced industry professional to include 5+ years in the following role(s)
- Repair Facility – Collision estimator, service advisor
- Carrier – Auto physical damage appraiser
5+ years of experience in collision repair, with strong knowledge of repair processes and industry standards
I-CAR Platinum Certified Estimator and/or Auto Physical Damage Appraiser
Advanced knowledge of CCC/Mitchell estimating systems and "P-Page" logic.
Intermediate knowledge of Microsoft products (Excel, Outlook, and Teams)
Proven ability to lead, mentor, and adapt to changing team needs.
Strong verbal and written communication skills, with the ability to provide clear constructive feedback.
Personable, approachable, and focused on delivering “World Class” teammate support.
Ability to establish trust and rapport with team members and leadership.
Strong organizational skills and ability to work independently.
Efficient in tracking and reporting performance data for continuous improvement.
Ability to manage multiple tasks in a fast-paced environment.

Skill/Requirements

High school diploma or GED
Minimum 5 years related experience
Must be able to understand the needs of the carrier and the customer.
Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
Excellent verbal & written communication skills
Must be at least 18 years of age
Multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
Must be able to sit for long periods of time

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.