Sr. Assoc, Business Analyst (Payments), Consumer Banking Technology, Group Technology

DBS · Singapore

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Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the Role

We are seeking a motivated Business Analyst to join our Digital Payments Technology team to help deliver secure and seamless digital payment experiences across mobile and internet banking channels. You will work closely with Product Owners, business stakeholders, engineering, QA, and operations to translate needs into functional requirements and support end-to-end delivery.

Responsibilities

1. Requirements & Functional Analysis

• Engage stakeholders and Product Owners to capture business objectives, user needs, and regulatory rules.
• Document digital payment requirements, process flows, business rules, and interface specifications.
• Perform gap and impact analyses for new capabilities, identifying functional dependencies and edge cases.

2. Digital Payments Domain

• Support core payment capabilities including fund transfers, intra/inter-bank flows, limit management, bill payments, and overseas remittances.
• Cover end-to-end payment lifecycles from initiation, validation, and authentication to transaction processing and status tracking.
• Collaborate on fraud controls, regulatory compliance, and straight-through processing improvements.

3. Technology & Integration Analysis

• Partner with engineering to clarify functional behavior and system integration needs across channels, APIs, and downstream systems.
• Analyze API specifications, request/response payloads, validation rules, error handling, and transaction state transitions.

4. Agile Delivery & Collaboration

• Participate in Agile ceremonies (backlog refinement, sprint planning, retrospectives) to ensure user stories are clear and testable.
• Coordinate across cross-functional teams to resolve dependencies, ambiguities, and delivery blockers.

5. Testing & Quality Assurance

• Collaborate with QA to define test scenarios, review test cases for completeness (including negative scenarios), and support UAT.
• Analyze functional defects, clarify expected behavior, and support defect triage and production-readiness reviews.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, Business Information Systems, or a related discipline.
• 3–6 years of Business Analysis experience in banking, financial services, or payments technology.
• Strong experience gathering functional requirements, user stories, and acceptance criteria.
• Good understanding of digital banking or payment-processing workflows and Agile methodologies.
• Working knowledge of REST APIs, JSON, system integrations, and basic database concepts.
• Proficiency with Jira, Confluence, or equivalent delivery management tools.
• Strong analytical, communication, and stakeholder management skills.

Preferred Skills & Experience

• Experience with retail digital payment journeys (local transfers, remittances, bill payments).
• Familiarity with payment standards and schemes (ISO 20022, FAST, PayNow, SWIFT).
• Exposure to mobile/internet banking, API-driven architectures, or microservices.
• Practical experience with Postman, Swagger/OpenAPI, or SQL.
• Understanding of authentication, fraud prevention, and banking security controls.

What We Are Looking For

• Analytical thinker: Breaks down complex problems into clear, actionable requirements.
• Ownership mindset: Takes accountability for functional clarity through to resolution.
• Customer-focused: Prioritizes intuitive, reliable, and secure payment experiences.
• Collaborative communicator: Works effectively across multidisciplinary teams.
• Detail-oriented: Anticipates gaps, dependencies, and edge cases early.
• Adaptable learner: Thrives in a fast-paced digital banking environment.

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