HR Coordinator | Distribuited Brands
Chanel · Mexico City
POSITION TITLE:HR Coordinator
DIVISION / DEPARTEMENT: People & Organization
REPORTING TO (Title):PO Director
CONTRACT TYPE:Indefinite-Term
STARTING DATE:November 2026
LOCATION:Corporate | CDMX
About the role
Imagine being at the heart of Distributed Brands at Versailles in Mexico, a dynamic, multi-brand environment where people, retail operations and exceptional client experiences come together.
As HR Coordinator, you will support the Human Resources agenda for a diverse portfolio of Distributed Brands across Fragrance & Beauty, Fashion and lifestyle, including Hermès, Bvlgari, Diptyque, Shiseido, NARS, TUMI, El Ganso, Scalpers, Tory Burch, TOUS, ERES, Orlebar Brown and other prestigious brands.
Working closely with the HR Director, Director of Distributed Brands, Brand Managers, Retail Experience Managers and employees, you will help ensure efficient, accurate and compliant HR operations throughout the employee lifecycle. Your scope will combine recruitment, employee relations, personnel administration, variable compensation and retail workforce support.
What you will contribute
You will serve as a key HR point of contact, connecting employee needs with business priorities and ensuring that people processes run smoothly across department stores and points of sale.
Your main responsibilities will include:
- Talent Acquisition: Coordinate end-to-end recruitment for retail and point-of-sale positions, ensuring timely hiring and effective communication throughout the selection process.
- Onboarding & Offboarding: Facilitate a seamless employee experience, from hiring documentation and onboarding to employee departures.
- Employee Lifecycle Management: Manage personnel movements, employee records, vacation and leave administration, and other HR processes with accuracy and confidentiality.
- Compensation Administration: Coordinate commission schemes, bonuses, incentives and variable compensation processes, ensuring accurate information and timely follow-up with Payroll.
- Employee Relations: Support managers and employees in day-to-day HR matters, including disciplinary proceedings, in alignment with internal policies and applicable Mexican labor legislation.
- Retail Operations & Access Management: Coordinate the documentation, credentials and access requirements employees need to perform their duties at their assigned points of sale.
- HR Administration & Reporting: Maintain accurate employee information, trackers and workforce reports, supporting reliable Headcount management and operational continuity.
- Employee Engagement & Well-being: Participate in HR initiatives and projects focused on employee engagement, health, well-being and the overall employee experience.
- Compliance: Ensure HR documentation and administrative processes comply with Mexican labor law, company policies and established procedures.
Your place in the organization
Reporting directly to the HR Director, you will work in close partnership with the Director of Distributed Brands, Brand Managers, Retail Experience Managers, Payroll and other relevant stakeholders.
You will act as a trusted point of contact for employees and managers, providing practical HR guidance and ensuring consistency in the implementation of people processes across a diverse, multi-brand retail portfolio.
You will also collaborate with external providers, recruitment platforms and department-store partners to facilitate efficient HR operations at points of sale.
The impact you will make
You will help create a seamless and positive employee experience while enabling retail teams to focus on what matters most: delivering exceptional client experiences and representing their brands with excellence.
Through effective recruitment, reliable personnel administration, accurate compensation inputs and responsive employee support, you will contribute to:
- Business continuity and appropriate workforce coverage across points of sale.
- Accurate and timely HR administration and reporting.
- A consistent, professional employee experience throughout the employee lifecycle.
- Strong collaboration between HR, brand teams and retail partners.
- Employee engagement, well-being and compliance with internal policies and labor requirements.
What will make you successful in this role
You thrive in a fast-paced retail environment and enjoy managing a diverse range of HR responsibilities. You are comfortable balancing operational priorities, supporting multiple stakeholders and ensuring that every detail is handled with accuracy and care.
You combine a hands-on approach with sound judgment, discretion and a strong service mindset. You build trusted relationships with employees and managers, anticipate operational needs and follow through on commitments.
You are motivated by working in a multi-brand environment where agility, collaboration, professionalism and high standards are essential.
What you will bring
- At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi-store operations.
- Previous experience supporting retail operations and department-store environments, particularly Palacio de Hierro and Liverpool.
- Hands-on experience across the employee lifecycle, including recruitment, onboarding, personnel movements, vacation and leave administration, payroll inputs and offboarding.
- Proven experience recruiting retail and commercial profiles, such as Client Advisors, Beauty Advisors, Sales Associates and Retail Managers.
- Working knowledge of Mexican labor legislation, employee documentation and personnel administration.
- Experience coordinating commissions, bonuses, incentives or variable compensation processes.
- Familiarity with HR information systems; Workday knowledge is highly desirable.
- Strong Microsoft Office skills, particularly Excel, including formulas, filters, pivot tables, trackers and reporting.
- Fluent Spanish and advanced English, both written and spoken.
- Excellent organizational skills, attention to detail and the ability to manage multiple priorities with a strong sense of urgency.
- Effective communication and relationship-building skills, with the ability to collaborate across different teams and levels of the organization.
- High standards of integrity, confidentiality and professional judgment when handling sensitive employee information.
- A proactive, autonomous, collaborative and service-oriented mindset.
- Genuine enthusiasm for people, retail operations and working within a diverse portfolio of brands.
What Versailles can offer you
This role offers the opportunity to develop broad HR expertise within a dynamic, multi-brand retail environment, gaining hands-on exposure to talent acquisition, employee relations, compensation administration, labor processes, employee engagement and retail operations.
You will collaborate with business leaders and cross-functional teams, strengthening your understanding of how Human Resources contributes to business performance and employee experience.
At Versailles, you will join a collaborative environment that values professional development, operational excellence and the contribution of every individual.