Specialist 2, User Experience
Comcast · Chennai
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary
We are seeking a highly motivated professional with hands-on experience in Adobe Journey Optimizer (AJO) and Adobe Campaign Classic v8 (ACC v8) to support customer engagement and marketing campaign operations. The ideal candidate should possess strong technical skills, a solid understanding of data structures, and the ability to collaborate effectively with cross-functional teams to deliver scalable and high-quality campaigns.Job Description
Key Responsibilities:
- Design, build, test, and execute campaigns using Adobe Journey Optimizer (AJO) and Adobe Campaign Classic v8 (ACC v8).
- Understand campaign requirements and translate business needs into technical solutions.
- Work closely with Marketing, Product, Audience, Analytics, QA, and Development teams to ensure successful campaign delivery.
- Analyze and validate data sources, audience segments, schemas, and data structures before campaign execution.
- Review and validate database tables, relationships, joins, and customer attributes to ensure data accuracy.
- Troubleshoot campaign, audience, and workflow-related issues and coordinate with multiple teams for resolution.
- Perform end-to-end validation of campaigns, customer journeys, audiences, personalization logic, and delivery results.
- Monitor campaign performance and identify areas for process improvement and automation.
- Ensure compliance with campaign governance, data quality standards, and operational best practices.
- Participate in requirement discussions, stakeholder meetings, and project planning activities.
Technical Skills
- Hands-on experience with Adobe Journey Optimizer (AJO).
- Experience working with Adobe Campaign Classic v8 (ACC v8).
- Good understanding of customer journeys, campaign workflows, and audience management.
- Strong knowledge of relational databases and SQL queries.
- Ability to understand and validate data models, schemas, tables, keys, and data relationships.
- Experience troubleshooting campaign execution, audience qualification, and delivery issues.
- Familiarity with Adobe Experience Platform (AEP) is an added advantage.
- Knowledge of campaign testing, QA processes, and validation methodologies.
Functional Skills
- Ability to understand business requirements and convert them into technical solutions.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to coordinate with multiple cross-functional teams and manage dependencies.
- Attention to detail and commitment to data accuracy.
- Ability to work in a fast-paced campaign operations environment.
Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
- 2+ years of experience in Marketing Technology, Campaign Operations, CRM, or Customer Engagement Platforms.
Preferred Skills
- Experience with Adobe Experience Platform (AEP).
- Exposure to customer data platforms and audience activation.
- Understanding of Email, Push Notification, SMS, and Omni-channel campaign execution.
- Knowledge of Agile methodologies and project collaboration tools.
Key Competencies
- Campaign Execution
- Data Validation & Analysis
- Stakeholder Coordination
- Problem Solving
- Communication Skills
- Customer Journey Management
- Attention to Detail
- Team Collaboration
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.