Area Service Sales manager

Thermo Fisher Scientific · Pune

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Job Description

When you're part of ThermoFisher Scientific, you'll do exciting work, and join a

team that values performance, quality and innovation. As part of a successful,

growing global organization, you will be encouraged to perform at your best.

With revenues of more than $40 billion and the largest investment in R&D in the

industry, we give our people resources and chances to create meaningful

contributions to the world. We are looking for a high-reaching Area Service Sales

Manager to join our CMD (Chromatography and Mass Spectrometry Division)

service commercial team.

The position is permanent and based out of Pune. In-person travel to customers

in the assigned regions is required along with service, commercial and other

teams.

This role is ideal for a Science/Engineering graduate with relevant sales,

business development or customer-facing experience, who wants to pursue a

strategic sales and business analysis career at a global company.

What will you do?

Service Commercial Business Management

• As an Area Service Sales Manager, you will drive service commercial business

across West2 regions, focusing on contract renewals, warranty

conversions, spares sales, and on-call service business

• Manage and grow the service contract portfolio, ensuring high contract

coverage, renewal rates, and profitability across assigned territories

• Develop and execute strategies to convert warranty customers to

comprehensive service contracts, maximizing customer lifetime value

• Drive spares business through proactive customer engagement and

identification of customer needs with the help of regional service team.

• Promote and sell on-call service offerings, qualification activities,

hardware upgrades, software upgrades, and customized service products

to customers.

• Handle key customer accounts in the regions, initiating and building

strong customer relationships

• Keep track of competition activities in the service commercial business

and develop counterstrategies

Strategic Planning and Execution

• Formulate competitive and data-driven pricing quotations aligned with

business objectives

• Develop regional business plans for the territories with clear revenue

targets and growth strategies

• Coordinate cross-functional initiatives with service delivery, technical,

and commercial teams

• Present business reviews and strategic recommendations to senior

leadership

Who we are looking for:

Essential Qualifications and Experience

• A degree in Science/Engineering graduate preferred; MBA or relevant

business qualification is a plus

• 8-10 years of experience in service sales, business development, or

commercial roles, preferably in scientific instruments, analytical

equipment, or life sciences industry

• Proven track record of achieving revenue targets and driving business

growth

• Experience in managing large customer base.

Skills and Competencies

• Proficient in English in read, write and speak; knowledge of Hindi and

regional languages is advantageous

• Strong business acumen with ability to analyze data and derive actionable

insights

• Advanced proficiency in MS Excel for data analysis, reporting, and

forecasting

• Excellent communication and presentation skills to engage and influence

at all levels, from technical users to C-suite executives

• Strong negotiation skills with ability to close complex deals
• Sales-driven approach; strongly motivated by targets and business

outcomes

• Strategic thinking combined with execution excellence
• Ability to work independently and manage time optimally to prioritize

and complete tasks

• Proven ability to build and maintain long-term customer relationships
• Comfortable with frequent travel across region (40-50% travel expected)
• Able to adapt to a constantly evolving business environment and changing

market dynamics

Preferred Experience

• Experience with CMD products (Chromatography, Mass Spectrometry, or

related analytical instruments)

• Background in contract management and warranty programs
• Experience in data analytics and business intelligence.
• Familiarity with pharmaceutical, biotech, research, or academic

customer segments

What's in it for you:

• Excellent career progression opportunities with a large and growing

global organization

• Competitive salary, plus annual incentive bonus tied to performance
• Opportunity to work with cutting-edge analytical technology in the CMD

division

• Comprehensive benefits package including health insurance and

professional development

• Exposure to strategic business analysis and cross-functional leadership
• Work with a diverse, global team committed to enabling customers to

make the world healthier, cleaner and safer

Location

Pune

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