Head of eBusiness

Thermo Fisher Scientific · Tokyo

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Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About the role

You will be a key member of the Digital Commerce team (eBusienss) as part of the dedicated Asia-Pacific & Japan (APJ) organization at Thermo Fisher Scientific. This team is uniquely positioned to contribute to incremental eRevenue growth and efficiency improvements by connecting Japan commercial priorities with Web, B2B platform and eCommerce capabilities.

We are seeking a committed, collaborative and commercially minded Senior Manager – eBusiness / Commercial Digital Programs to lead and scale priority digital initiatives across Thermo Fisher Scientific in Japan, including thermofisher.com, B2B, eCommerce, Supply Center and Dealer Portal channels.

Critical to the role is the ability to translate Japan commercial priorities into a clear digital roadmap and to lead cross-functional programs from business case and prioritization through delivery, go-to-market, adoption and value realization. The role will ensure that digital initiatives are delivered with the right scope, governance, resources and success measures to improve customer experience, strengthen commercial execution and deliver online and incremental revenue outcomes.

The Senior Manager should be a champion for Japan business needs, elevating their importance and ensuring effective alignment with APJ and global teams. Critical to this role is strong program and stakeholder management, with the ability to clarify complex business requirements, make prioritization and trade-off decisions, manage risks and dependencies, and communicate progress and escalation points to senior stakeholders. Commercial acumen is required to build business justification, understand ROI and ensure that investments deliver measurable customer, adoption, productivity and revenue impact.

This role will collaborate closely with Japan senior leadership, Sales, Marketing, Commercial Excellence, business groups and IT, as well as APJ Digital and eBusiness, Marketing Operations, Data Science and Analytics COEs, global product management. The role will adapt global and regional programs to meet Japan needs, lead go-to-market and change management activities, and establish the governance required to drive sustained adoption and business results. Excellent communication skills and cross-cultural sensitivity are essential to build strong partnerships and deliver positive outcomes.

This role reports to the Sr Director, Marketing and Digital Commerce, APMEA

Responsibilities

• Contribute to achieving a combined $1B of eRevenues in APJ over the STRAP period:
• Own the Japan digital portfolio and annual execution plan, aligned with Japan business priorities and the APJ digital roadmap.
• Lead priority programs across TF.com, eCommerce, B2B, Supply Center, Dealer Partner Portal, Dealer Dashboard and related digital capabilities from intake and prioritization through launch and benefits realization.
• Own the Japan go-to-market and adoption plan for the Dealer Partner Portal, including dealer segmentation, rollout phasing, communications, field readiness, training, support model and adoption targets.
• Translate business needs into scope, business cases, milestones, resourcing, funding needs, success metrics and decision points. Make trade-offs and escalate decisions when required.
• Establish and run digital program governance, including steering forums, status reporting, risk and issue management, dependency tracking, change control and executive communications.
• Partner with Japan Sales, Marketing, Commercial Excellence and business groups to align customer journeys, channel strategy, campaigns and field execution with digital programs.
• Coordinate APJ Digital / eBusiness, IT, digital engineering, data science and analytics, PMO and vendor resources to deliver releases, enhancements and process improvements.
• Track delivery, usage, customer experience, incremental eRevenue and other agreed outcomes, and lead corrective action when performance is below plan.
• Oversee relevant vendor and agency relationships, including scope, deliverables, performance and budget controls.
• Champion digital commerce transformation and maintain compliance with Thermo Fisher policies, applicable laws and data governance requirements.

Minimum Requirements and Preferred Qualifications:

-Bachelor’s degree in Business, Marketing, Technology, Engineering or a related field, or equivalent experience. MBA or master’s degree preferred.
-8–10+ years of experience in digital commerce, eBusiness, digital product management, commercial program management or a related field, including experience leading complex cross-functional programs.
-Demonstrated experience translating commercial priorities into digital roadmaps, business cases, launches and measurable adoption or revenue outcomes.
-Experience with B2B or B2C eCommerce, web platforms, dealer or partner portals, customer journeys and change management.
-Experience working in a global, matrixed organization and influencing senior stakeholders across functions, divisions and geographies.
-Strong commercial acumen, structured program-management capability and confidence making prioritization and escalation decisions.
-Excellent written, verbal and presentation communication skills in both Japanese and English.
-Strong analytical skills with experience using tools like Adobe Analytics, Power BI, Salesforce, and marketing automation platforms
-Experience with web content management systems, particularly Adobe Experience Manager
-Proficiency in digital commerce marketing best practices, trends, and emerging technologies
 

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