Senior Manager, Operational Risk Management, Asia

Sun Life · Taikoo Shing

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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Senior Manager, Operational Risk Management, Asia

Job description

As part of the second line of defense, the role provides independent oversight, effective challenge, and advisory support to ensure operational risks across Asia are identified, assessed, monitored, and managed within Sun Life’s risk appetite and regulatory requirements. The role enables the governance and enhancement of operational risk and resilience programs, provides regional risk insights and reporting, and partners with Business Units, Regional Office functions, and Corporate stakeholders to strengthen risk management practices.

Preferred skills

• Strong understanding of operational risk framework and methodologies, including risk and control assessments, key risk indicators, operational risk event reporting, risk issues, and remediation monitoring.
• Understanding of business continuity management and operational resilience practices within the insurance industry, including business impact analysis, continuity planning, recovery strategies, testing, crisis management, and escalation arrangements. Exposure to relevant operational resilience frameworks, such as Guideline E-21 issued by the Office of the Superintendent of Financial Institutions, would be an advantage.

• Proficiency in data analysis and visualization, including the use of Tableau to develop dashboards and translate complex risk data into meaningful management information.
• Knowledge of artificial intelligence and automation tools, including Microsoft Copilot and Copilot agents, and their application to Operational Risk Management activities. Ability to identify appropriate use cases.

Qualifications

• University graduate
• 8+ years of experience in related field within financial services
• Operational Risk Management, Internal Audit or Compliance

Responsibilities

• Enable the effective operation and governance of Operational Risk Management programs across Asia, including operational risk event reporting, risk and control assessments, risk appetite, key risk indicators, issues management, the operational risk profile, third-party risk management, business continuity management, and operational resilience. Provide independent second-line review and challenge by assessing adherence to program requirements and identifying opportunities to strengthen risk management practices.
• Review and analyze operational risk information reported by business units and prepare materials for regional risk committees and senior management. Identify key risk trends, emerging risks, systemic issues, and recurring themes.
• Enable and support enhancements to Operational Risk Management programs across Asia. Identify improvement opportunities, develop and deliver enhancements through structured projects, and coordinate stakeholders to strengthen program effectiveness, data quality and reporting efficiency.

• Partner with Corporate Risk on enterprise transformation initiatives. Assess regional impacts and implementation challenges, represent Asia requirements and perspectives, and communicate changes to business unit and Regional Office stakeholders.
• Review business unit policies and operating guidelines for alignment with corporate requirements. Provide advice and constructive challenge on identified gaps and enable business units to develop appropriate actions to promote consistent implementation of Operational Risk Management requirements across Asia.
• Enable business unit risk teams and Asia stakeholders to effectively interpret and apply program requirements by providing ongoing guidance, support, and constructive challenge on implementation issues and day-to-day risk matters. Maintain regular engagement with the BU risk community, deliver communications and training, and facilitate the sharing of knowledge and leading practices to strengthen operational risk management capabilities across the region.

At Sun Life, we’re driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives. Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

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