Inside Sales Associate (English Speaker)

Arrow Electronics · Casablanca

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Position:

Job Description:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers, and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate English Speaker.

What You'll Be Doing

• Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs.
• Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand market share and grow our business.
• Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes.
• Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Coordinate with internal corporate resource groups to ensure customer satisfaction.
• Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization.
• Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders.
• Maintain accounts by providing customer service on orders. Other maintenance tasks include tracking shipments, maintaining orders, managing backlog, expediting orders and troubleshooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory.
• Providing after-sales service by ensuring the products’ arrival at the customer location in a timely fashion.

What We Are Looking For

• 2-year degree and 2–5 years of experience or High school graduate with equivalent related experience.
• Previous experience in inside sales/sales
• Fluent in English is a must
• Strong written and verbal communication skills, capable of clearly conveying information through various channels.
• Able to identify problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

What’s In It For You

• Very good working atmosphere in a team of passionate collaborators.
• Work culture where you can make an impact.
• Working within an international organization, recognized worldwide in its sector.
• Competitive salary

Work Arrangement

• Fully Office - 5 days in office (Casablanca)

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