Manager - Quality Excellence
EXL · Noida
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Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.
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Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.
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Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
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Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.
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Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.
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Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.
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Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.
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Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.
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Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.
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Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.
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Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.
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Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.