Client Development Executive
Ryan · Manchester
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle — from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.
This position is based Salford, M50
Duties and Responsibilities:
Client Onboarding and Engagement
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings.
- Build strong early-stage relationships and create a positive first impression.
- Clearly explain onboarding steps, required documentation, and service processes.
- Ensure a smooth and efficient transition to internal delivery teams.
Documentation and Process Management
- Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data).
- Ensure information is complete and accurate before handover.
- Maintain high-quality record-keeping and update CRM systems in real time.
- Monitor progress to minimise onboarding delays.
Ongoing Client Management s Renewals
- Maintain regular contact with clients throughout the service cycle.
- Track contract timelines and support renewal conversations.
- Reinforce the value delivered and address questions or concerns.
- Support retention by ensuring clients understand outcomes and next steps.
- Identify re-engagement opportunities where appropriate
Revenue Growth and Service Expansion
- Identify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews.
- Position services in a consultative, client-centric manner.
- Collaborate with senior team members to convert growth opportunities.
Education and Experience:
Essential:
- Strong communication skills (phone, email, virtual meetings).
- Highly organised with strong attention to detail.
- Comfortable working to KPIs and performance targets.
- Ability to manage multiple clients and priorities.
- Confident handling client queries and managing expectations.
- Quick to learn and adaptable to new systems and processes
Desirable:
- Experience in property, business rates, or professional services.
- Background in onboarding, account management, renewals, or sales support.
- Knowledge of CRM platforms and document collection workflows.
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