Track Lead (Support & Operations)

HCLTech · Mexico

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Job Summary

We are seeking a skilled SailPoint ISC Consultant with strong expertise in Identity Security Cloud (IdentityNow) to design, implement, and support IAM solutions. The ideal candidate will have hands-on experience in integrations, provisioning, access governance, and lifecycle management within SailPoint ISC.

Key Responsibilities

  • Design and implement SailPoint ISC (IdentityNow) solutions across enterprise environments  

  • Configure and manage identity lifecycle (JML) processes  

  • Perform application onboarding and connector configurations (Web Services, SCIM, JDBC, AD/Azure AD)  

  • Develop and manage access provisioning, aggregation, and certifications  

  • Configure and maintain workflows, policies, and role-based access controls (RBAC)  

  • Troubleshoot and resolve identity and access-related issues  

  • Work closely with application teams, security teams, and stakeholders for integration and onboarding  

  • Support audit, compliance, and governance activities  

  • Perform data analysis and reporting for access reviews and certifications  

  • Participate in migration or upgrade projects (IIQ to ISC, if applicable) 

Skill Requirements

  • 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation experience  

  • Experience in software development, implementation, and configuration  

  • Excellent communications skills and extensive experience working directly with clients and partners  

  • Understanding of IAM protocols- SAML, OAuth, LDAP 

  • Willing to work in shifts 

Other Requirements

 Preferred:  

  • Strong hands-on ISC implementation & integrations  

  • Experience with SCIM, Web Services, JDBC, AD/Azure AD connectors  

  • Knowledge of provisioning, aggregation, workflows, certifications  

  • Scripting (Java, BeanShell, PowerShell, APIs)  

  • IAM fundamentals (RBAC, SAML, OAuth) 

Soft Skills:  

  • Strong analytical and problem-solving skills  

  • Effective communication with global stakeholders  

  • Ability to work in fast-paced IAM environments  

  • Proactive approach toward automation and improvements 

Education:  

  • Computer Science degree, Engineering degree, or equivalent experience  

  • J2EE certification and/or CISSP certification is a plus  

  • SailPoint Certified Engineer or Solution Architect is a plus  

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