Bellman / Door Ambrassor
IHG · Singapore
InterContinental Singapore Robertson Quay is a seeking a service-oriented and proactive Bell Captain to join our team. As the Bell Captain, you will ensure smooth day-to-day operations at the hotel entrance. Under the guidance of the Chief Concierge, you will be responsible for managing guest arrivals and departures, supervising luggage handling, coordinating transportation services, and delivering a warm and professional welcome to all guests. You will also work closely with other departments to ensure efficient service delivery and uphold the hotel’s standards of excellence in guest experience.
At Intercontinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and in the know which means we need you to:
Invite discovery: we are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.
Embrace empowerment: we cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.
Champion possibility: we are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.
Your Day to Day
PEOPLE
Demonstrate service attributes in accordance with industry expectations and company standards.
Maintain attentiveness to all guests, ensuring they feel welcomed and valued.
Promptly and accurately respond to guests’ requests and inquiries.
Anticipate guests’ needs to deliver a seamless and personalized experience.
Possess and apply a strong knowledge of hotel products, services, and offerings that impact the guest experience.
Greet all guests in a friendly, courteous, and helpful manner at all times; make every effort to learn and use guests’ names when possible.
Stay well-informed of daily hotel events, promotions, and activities.
Maintain in-depth knowledge of the local area, including historical landmarks, points of interest, directions, and special events.
Take pride and ownership in ensuring the Bell Services area, hotel entrance, and luggage storage areas are clean, organized, and free from clutter at all times.
Personally welcome guests at the main entrance with an appropriate greeting based on the time of day, while recognizing and acknowledging repeat guests, IHG One Rewards, and Ambassador members.
QUALIFICATIONS
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 6 months’ experience in guest service or customer service, or an equivalent combination of education and experience.
Able to read and write in English.
OTHER REQUIREMENTS
Ability to stand for extended periods behind the desk and in front office areas.
Capacity to lift or carry items weighing up to 50 pounds.
Proficiency in handling various objects and using a keyboard to operate property management and reservation systems.
Strong communication skills for interacting with guests, employees, and third parties, reflecting well on the hotel, brand, and company.
Frequent use of reading and writing for completing paperwork, management reports, and training.
Regular use of problem-solving, organizational, and training abilities.
Willingness to travel for workshops, specialized training, or certifications.
Flexibility to work nights, weekends, and holidays as required.
What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
As the Bell Captain, you will ensure smooth day-to-day operations at the hotel entrance. Under the guidance of the Chief Concierge, you will be responsible for managing guest arrivals and departures, supervising luggage handling, coordinating transportation services, and delivering a warm and professional welcome to all guests.