Head Clinician - Six Senses Vana
IHG · India
As Head Clinician, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Head Clinician, I will assume full responsibility for the efficient operation of all wellness tasks to provide exceptional products and services within brand operating standards. I will perform the following relevant tasks for this role:
- I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements.
- All activities within the department will be carried out ethically, honestly and within the parameters of local law.
- An important part of the role is to interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
- Ayurveda lifestyle consultations
- Wellness consultations for guest.
- Wellness operations: crafting the itinerary, wellness notes, arrival, and departure notes/ printing itinerary.
- Custodian of guest wellness journey in Six Senses Vana during their entire stay, guest interactions at Salana
- Operational responsibility of Ayurveda centre
- Training and development on Ayurveda therapies for therapist according to their needs and skills.
- Wellness communications with guest. (pre-arrival and post departure)
- Inform relevant essence of the wellness assessment form to concerned practitioner.
- Facilitate activities as per Retreat Programs
- Enhance guest experience through constant research and development on flow of service and offering.
- Analysis of individual departmental inventory and product usage for efficient cost control.
- Maintain departmental leave calendar.
Qualifications
As Head Clinician, I confirm that I have the required qualifications, technical skills and at least three years’ experience in a similar or greater role in luxury spas and health clubs with proven results and includes the following:
- I have studied or have broad knowledge on anatomy and physiology and massage therapy.
- I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I can work in a cross-cultural environment positively.
- Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook.
I have an excellent command of written and spoken English and some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities, and services.
The above is intended to provide an overview of the role and responsibilities for a Head Clinician at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.