Restaurant Manager
IHG · Singapore
As Restaurant Manager , you are responsible for the overall daily operations of the restaurant, In-Room Dining (IRD) services, and the quick service outlet, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. This role leads the service team across multiple service platforms ,maintains brand standards, and works closely with the culinary team to deliver consistent quality while driving revenue and profitability.
Operations Management
Oversee the daily operations of the restaurant, In-Room Dining, and quick service counter to ensure smooth and efficient service
Maintain high service standards across all service outlets
Conduct daily operational briefings and ensure team readiness for all meal periods
Monitor reservation flow, IRD order delivery times, and quick service efficiency
Ensure compliance with hygiene, safety, and licensing regulations
Manage opening and closing procedures across all outlets
Ensure SOP compliance and operational consistency across different service styles
Guest Experience
Actively engage with guests in the restaurant and support VIP in-room dining experiences
Ensure IRD orders are delivered within brand service timelines and presentation standards
Monitor guest satisfaction across dine-in, takeaway, and in-room dining channels
Handle guest feedback and service recovery professionally and promptly
Support reputation management including online reviews where applicable
Team Leadership & Development
Lead, coach, and develop the restaurant, IRD, and quick service teams
Manage staff scheduling based on business levels across multiple outlets
Conduct performance coaching and support career development
Ensure compliance with grooming and service standards
Support recruitment, onboarding, and training of new team members
Promote teamwork between restaurant, IRD, and kitchen operations
Financial Performance
Monitor revenue performance across restaurant, IRD, and quick service operations
Control labour costs through effective scheduling and productivity management
Oversee inventory management and cost control practices
Drive upselling initiatives including IRD promotions and add-on sales
Ensure accurate billing, posting, and cash handling procedures
Identify revenue opportunities across all service channels
Collaboration & Communication
Work closely with the Executive Chef and culinary team to ensure operational alignment
Coordinate with sales and events teams on restaurant buyouts and special functions
Coordinate IRD menu offerings and promotions with marketing where applicable
Participate in operational meetings and contribute to business planning
Ensure effective communication between front and back of house teams
Administrative Responsibilities
Maintain operational reports, shift logs, and departmental records
Monitor stock levels of operating equipment and supplies
Ensure IRD equipment, service ware, and takeaway packaging are properly maintained
Support implementation of promotions and marketing initiatives
Ensure proper maintenance and cleanliness standards across all managed areas
What we need from You
Diploma or Degree in Hospitality Management or related field
Minimum 3–5 years of restaurant management experience, preferably with multi-outlet exposure
Strong leadership and interpersonal skills
Strong operational and financial acumen
Experience managing multiple service concepts is an advantage
Ability to work flexible hours including weekends and public holidays
Strong problem-solving and decision-making ability
How do I deliver this
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Restaurant Manager responsible for the overall daily operations of the restaurant, In-Room Dining (IRD) services, and the quick service outlet, ensuring exceptional guest experiences, operational efficiency, and strong financial performance