Specialist – CUMMINS CARE OPERATIONS
Cummins · Pune
Job Summary: Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.
Key Responsibilities
Document customer interactions information within Cummins. Build a professional relationship with customers to increase loyalty in the Cummins products. Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax).
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices. Escalate more complex issues providing documentation through process. Support quality improvements and response targets.
Participates in continuous improvement activities. Understands contact center policies and procedures. Cummins is an equal opportunity employer.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.