Central Market (Austin Westgate) Curbside Lead - Full time

H-E-B · Austin

Responsibilities

Job Summary: As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager.

Key Responsibilities & Essential Functions:

Management / Training:

May serve as backup to department manager and typically works opposite shift to manager
Coordinates Department activities in the absence of the lead or manager
Reviews and maintains retail control paperwork for eCommerce
Provides feedback on current process and procedures for future needs of the business
Communicates with Manager or Store Leadership on any issues or concerns as they arise
Supervises, coaches, develops, and trains eCommerce team
Directly supervises 2 - 3 employees in the department in absence of Department Manager
Builds relationships by fostering teamwork
Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
Minimizes shrink through careful handling of product
Achieves productivity standards
Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
Performs Representative and Specialist duties as needed

Customer Service:

Provides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
Packages, transports, and loads groceries and merchandise from the Store to the Customer's vehicle
Models superior customer service for other Partners

Sanitation / Stocking / Food Safety:

Gathers baskets and picks up trash inside and outside eStore as needed
Maintains and stocks bag areas
Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

Work Experience:

1+ years of experience as an In-Store Shopper, Specialist, or similar experience

Knowledge/Skills/Abilities:

Superior customer service skills
Basic communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of Customers or employees of organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Ability to use material-handling equipment and maintain license (required)
Work with Customers and stay attentive to their needs

Education:

Education from a college or technical school, or high school diploma (or GED) and one year of related experience

Licenses/Certifications:

Physical Demands & Working Conditions:

Perform in a fast-paced work environment which requires detailed work and precision?
Work a flexible schedule, based on business needs? (required)
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
Occasionally be exposed to cold conditions, wet conditions, and loud noises
Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2016