Cash and Trade Proc Analyst 2
Citigroup · George Town
The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for handling Pakistan trade transaction processing, ensuring timely and accurate execution of transactions, effective coordination with branches, and support for projects and testing initiatives. Requires a sound understanding of trade processes, country regulatory requirements, and client expectations, while adhering to established controls, policies, and procedures and driving continuous process improvement.
Responsibilities:
- Process daily trade and payment transactions accurately within the agreed turnaround time (TAT), ensuring all established controls and procedures are followed to meet client requirements and service standards.
- Understand and adhere to all applicable process controls, country-specific regulations, global procedures, and internal policies governing country operations.
- Support operations during Pakistan business hours and be flexible to work extended hours when required to meet business, client, or operational demands.
- Demonstrate strong verbal and written communication skills when engaging with internal stakeholders, business partners, and operational teams to ensure timely resolution of issues and effective coordination.
- Participate actively in process improvement initiatives, system testing, control reviews, and implementation of operational enhancements, while providing ideas to improve efficiency, service quality, and risk management.
- Maintain a high level of accuracy, accountability, and risk awareness in day-to-day processing activities.
- Support weekend work, where required, for testing activities, project implementations, contingency support, or periods of increased transaction volume.
- Escalate issues, control gaps, or operational risks promptly and support timely resolution to minimize client and business impact.
- Work collaboratively with local and global teams to ensure operational excellence and compliance with regulatory and internal control requirements.
- Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
- Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 3-5 years of experience in a related role
- Proven system development lifecycle skills
- Proficient understanding of emerging technologies
- Effective verbal and written skills
- Effective analytic and presentation skills
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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