Manager - Communications 4C

Genpact · Zapopan

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Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Why this role matters

140,000+ people. 30+ countries. One global brand.

How Genpact shows up to talent - and how we keep our people genuinely informed, connected, and proud to be here - directly shapes our ability to grow, compete, and retain the best. This role sits at the center of that.

You’ll help shape how Genpact engages employees and attracts talent across Americas - one of our most diverse and fast-moving regions. The canvas is broad: different markets, cultures, talent needs, and business priorities. The opportunity is even bigger.

This is not a role for someone who simply executes communications plans. It’s for someone who can build narratives, create campaigns that matter, connect the dots across teams, and understand that employer brand and employee culture are deeply connected.

Advanced technology and AI talent will be an important part of the story - but not the only one. We’re looking for someone who understands the evolving talent landscape across Americas and can help position Genpact as a place where ambitious people can build meaningful careers.

The role

This is a high-impact regional role focused on employer brand, talent marketing, and employee communications across Americas (especially Latin America).

The person stepping into this role will help shape how Genpact communicates with current employees and future talent across the region - from integrated hiring campaigns and leadership communications to employee storytelling and engagement initiatives.

The best candidate brings equal parts strategy and execution. They understand how talent markets work, what makes people pay attention, and how to create communication that feels relevant, human, and worth engaging with.

They’re curious about technology and the future of work, but grounded enough to know that great communication is ultimately about people.

What you'll do

Employee communications

• Build and run employee communication programs that help people feel informed, connected, and engaged across Americas - not just recipients of updates

• Support key communication moments including townhalls, leadership messaging, onboarding journeys, culture campaigns, and regional engagement initiatives 

• Create scalable communication toolkits, templates, and content formats that regional and local teams can adapt independently 

• Support time-sensitive or high-visibility communications that require strong judgment, clarity, and attention to detail

Employer brand & talent marketing

• Help shape and execute Genpact’s employer brand strategy across Americas, with an understanding of how different markets and talent segments engage with brands

• Partner with global and regional teams to localize messaging and campaigns so they resonate authentically across markets

• Support hiring campaigns across business and technology talent areas, including advanced technology, AI, digital, and consulting talent

• Identify opportunities to strengthen Genpact’s visibility across talent communities, industry platforms, and digital channels

Campaign planning and execution

• Plan and run multi-channel hiring campaigns - digital (LinkedIn, Instagram, Facebook, YouTube) and traditional (OOH, print, radio) - owning the full cycle from brief to performance review

• Build and activate partnerships with industry associations, tech bodies, and talent forums - so Genpact shows up as the tech player it is, not just another employer booth at a job fair

• Collaborate with internal stakeholders and external agencies to deliver high-quality campaigns and content at speed

• Bring fresh thinking on formats, storytelling approaches, employee advocacy, and audience engagement

Content, agencies and stakeholders

• Produce and oversee content across formats - employee stories, social content, leadership communications, campaign messaging, videos, newsletters, and thought leadership

• Translate business, technology, and transformation topics into communication that feels clear, engaging, and human 

• Use AI tools to improve speed and efficiency, while applying strong editorial judgment and maintaining high content standards 

• Build strong working relationships across Talent Acquisition, HR, Marketing, Communications, business leaders, and global teams

Performance and reporting

• Track campaign and communication performance and use insights to improve effectiveness and engagement

• Analyze audience behavior, channel performance, and content trends to inform future strategies 

• Present updates, recommendations, and results clearly to regional and global stakeholders

What we are looking for

• Experience in employer branding, talent marketing, employee communications, or strategic communications - ideally in a multinational, technology, consulting, or fast-paced organization 

• Strong understanding of the Latin America talent landscape and cultural nuances across markets

• Experience supporting communications or employer branding for technology, AI, digital, or innovation-led businesses is strongly preferred 

• Excellent written and verbal communication skills in English, with the ability to adapt tone and messaging for different audiences and channels 

• A proactive self-starter who takes ownership, drives momentum, and manages multiple priorities effectively

• Strong collaboration and stakeholder management skills in matrixed global environments 

• Comfortable using AI tools in day-to-day workflows, with strong editorial judgment and attention to quality 

• An instinct for what makes communication resonate - not just what fills space 

• High curiosity, strong learning agility, and a bias toward impact over activity 

• Bachelor’s or master’s degree in communications, marketing, journalism, public relations, or a related field

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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