Service Reliability Engineer 4

Amadeus · Bengaluru

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Job Description

Outpayce: What do we do? 

The Outpayce business line sits under the Travel unit and serves every part of the global travel ecosystem, processing payments for airlines, hotels, travel sellers and corporations across the globe. We aim to be the global leader in travel payments by delivering smooth and connected experiences, helping our customers and their travelers to benefit from new advances and trends in payments. Outpayce processes millions of payments every day through credit card networks, acquiring banks or alternative methods of payment providers and provides a complete ecosystem of payment solutions. Our processing reaches 100 billion euros per year with more than 400 acquiring banks and more than 300 local payment methods.

Outpayce RND is growing

Outpayce’s R&D division has the mission to provide payment solutions deeply integrated into the reservation/ticketing flow and PCI/DSS products for all Amadeus customers and across all channels.

Amadeus has been investing in travel payments for over 10 years. Today, the Outpayce RND division has teams in Nice, Madrid, London, Erding, Dallas, Bangalore and soon Istanbul.

The division is developing and operating products and solutions supported by transversal functions :

• Products and solutions
  • Gateway focusing; Merchant and Hotel IT
  • Acquiring and Back Office; Acquiring, Reconciliation, Chargeback and Risk
  • Payer; B2BWallet, Corporate Travel and Hotel Distribution
  • Orion; Financial services
  • Airlines Programs and Services
  • Competency Centers for Airlines
• Transversal functions
  • Security, DevOps and Customer Care
  • Platform
  • Cloud
  • AI

To further maximize the growing opportunities in the travel payments space, Outpayce RND is recruiting! 

Main accountabilities

By joining our team, you will have a unique opportunity to participate to the design and the development of a strategical evolution in Outpayce offer. Your deliverables and support will be key in the success of Outpayce  Open platform.

Be involved in the global architecture definition and in charge of the design and delivery of some key components developing new features and technical enhancements with a high degree of quality.

Proficiency in Openshift, Kafka, Jenkins, Helm, and cloud-based technologies (Azure preferred).

• Operational Support: Provide expert support and troubleshooting for Openshift, Grafana, Kafka, Azure (if applicable), Microservices, Jenkins, Groovy scripting, Helm, Repository Management and other cloud technologies in our ecosystem.
• Platform Maintenance: Implement and maintain robust DevOps practices, including CI/CD pipelines, automated deployments, and monitoring solutions to ensure optimal performance and scalability of data services.
• Incident Management: Respond promptly to incidents, conduct root cause analysis, and implement preventative measures to minimize system downtime and enhance system resilience.
• Collaboration: Work closely with cross-functional teams, including developers, and architects, to design, deploy pipelines and microservices architecture.
• Documentation and Best Practices: Develop and maintain comprehensive documentation, standards, and best practices related to DevOps processes.
• Experience with Microservices architecture and strong knowledge of DevOps principles and practices.
• Strong problem-solving skills and the ability to troubleshoot complex issues in a production environment.
• Experience with CI/CD pipelines, including GitHub Actions, Argo CD, Argo Workflows, automation tools, and monitoring solutions.
• Excellent communication skills and the ability to collaborate effectively within a team environment.

Maintain and optimize

• Troubleshoot and investigate defects raised by our customers to ensure compliance of our products to the specifications and system integrity
• Debug efficiently
• Create and update standardized documentation
• Conduct routine performance analysis and optimize software

• Review AI-Generated outputs for accuracy, security, compliance and production rediness.

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Collaborate

• Work closely with Product Management, Technical Business Analysts, Quality Assurance and Global Operations to create and develop high quality code for internal/external customers that works and is consistent with requirements documents
• Collaborate with your fellow team members, to benefit from their knowledge and different backgrounds, and bring your own assets to the team
• Coordinate cross team/cross area development with other teams and developers

We are looking for...

• Bachelors or master’s in computer science or Engineering (Software Development)
• Minimum 9 Years of relevant IT experience
• 3+ years of experience in Cloud
• Good knowledge on Cloud native technologies (Docker, Kubernetes, Quarkus, OpenShift, Micro services)
• Create scalable microservices of high performance, high availability, interoperability, and reliability

• Hands-on practical experience delivering system design, application development, testing, and operational stability.
• Review AI-Generated outputs for accuracy, security, compliance and production readiness.
• Participate to knowledge sharing. Monitor and improve component DevOps KPIs
• Proven experience of building services in cloud.
• Experience in leading group of developers and teams.
• Demonstrates high-level competency in maintaining technical and architectural documents using tools like Confluence or equivalent.

• Familiar to complete product development lifecycle including production support
• Able to deliver high quality results in a fast paced, changing environment with shifting priorities

• Contribute designs and technical proof of concepts and adhere to standards and guidance from architecture team members.
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages like Oracle, MySQL or NoSQL databases like Cassandra or MongoDB.

• Maintain timely reports on status of projects, potential technical problems, and any other relevant details.
• Build, improve and modernize CI/CD pipelines to favor velocity and reliability. Ensure built-in quality and security. Help improve software development processes & release workflows through automation.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

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