Network Engineer- Enhanced Distance Support

SAIC · Norfolk

SAIC is seeking a dedicated an Enhanced Distance Support Network Engineer to join our TACNET CB-ISEA team and permanently support the Enhanced Distance Support (EDS) Team. This is an ONSITE role at the Naval Information Warfare Command, Atlantic (NIWC-LANT) Building V53 in Norfolk, VA. The ideal candidate will be responsible for providing Tactical Networks Remote Assistance (TNRA) to fleet units, ensuring effective and timely network support operations. This position involves working closely with various stakeholders, including shipboard personnel and leadership, to align support strategies with operational goals and maintain a unified approach to problem resolution.

*Up to 10% of travel throughout the year.*

JOB DUTIES:

Remote Network Assistance: Provide expert TNRA to unit and force level ships, covering all variants of CANES (SW1-4 and future SW5) for both NIPR and SIPR networks utilizing approved remote administration tools in accordance with the Concept of Employment (CONEMP).
Troubleshooting and Problem Resolution: Utilize approved management tools to perform troubleshooting remotely, equivalent to what can be done on a management laptop on deck. Review CICDs, IETM, ECRs, Master DSRs, Other DSRs, SAILOR, and CMPRO for previous resolutions.
Escalation Handling: Work with EDS Leads to identify and escalate unresolved issues to Sustainment Engineering after exhausting all troubleshooting efforts.
Coordination and Communication: Work with other Subject Matter Experts (SME) from various Functional Areas and stakeholders to ensure coordinated effort to resolving fleet unit issues. Establish feedback loops with shipboard personnel to continuously refine the support process.
DSR Authoring and Document Quality Assurance: Author Daily Status Reports (DSRs) and provide quality assurance for documents created by teammates, ensuring accuracy and effectiveness in support strategies.
Documentation and Reporting: Maintain detailed records of trouble tickets and resolutions within HELIX, providing guidance and support throughout the trouble ticket resolution process of those assigned.
On-Deck Support for Skillset Maintenance: Ability to support on-deck efforts as needed, with a focus on maintaining and updating skill sets in alignment with future baselines of PMW-160 systems.
Mentorship and Training: Assist with the onboarding process for new Enhanced Distance Support (EDS) technicians by providing hands-on familiarization with EDS tools and technologies. Act as a mentor by guiding and supporting junior team members through their initial training and integration into the team, ensuring they are well-equipped to perform their roles effectively.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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