Computer Operator IV

SAIC · Oklahoma City

SAIC is seeking a Computer Operator IV to lead a team supporting the operations of a large-scale computer system and multi-carrier wireless service portals at the Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, OK. The successful candidate will manage day-to-day operations, ensure production schedules are met, coordinate with Federal leads on issue resolution, and oversee effective use of system resources in support of ESC’s NWP customers.

This role requires significant experience in computer operations, strong supervisory skills, and the ability to work independently under general direction while providing clear guidance and training to team members.

Manage a team providing operational support for a large-scale computer system or multi-server local area network.
Ensure production schedules are met and computer system resources are used effectively and efficiently.
Coordinate the resolution of production and operational issues with Federal leads, escalating as necessary.
Train and mentor team members, ensuring they can perform duties under general direction and adhere to established procedures and service levels.
Work effectively with customers and manage team performance to meet operational and customer service objectives.
Manage a team with a working knowledge of FirstNet, AT&T, T-Mobile, and Verizon online portal systems used to process customer requests.
Oversee the processing, tracking, and completion of customer requests submitted through these portals.
Train team members to possess an operational and functional understanding of ESC’s NWP customers, including mission, priorities, and service expectations.
Serve as an escalation point for complex customer or portal-related issues.
Manage and create reports on the status of customer requests for NWP management, using designated tools and systems.
Provide regular operational status updates, metrics, and performance indicators (e.g., volumes, aging, turnaround times, and exceptions).
Support management decision-making by identifying trends, risks, and opportunities for process improvement.
Manage the FAA asset management system, ensuring asset records are accurate, complete, and current.
Coordinate with stakeholders to track the lifecycle of assets (e.g., assignment, changes, returns, and disposals).
Ensure compliance with applicable standards, policies, and security requirements related to asset and system management.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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