RCS Senior Specialist - Evenings

Indiana University Health · Indianapolis

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Opportunity for remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.

Mon-Fri from 3:30p-11p with rotating weekends, 40hrs a week

The RCS Senior Specialist serves as a key operational support resource for the Switchboard team, providing exceptional customer service while ensuring efficient call handling, on-call management, and communication across the organization. This role assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain seamless 24/7 operations. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to teamwork and service excellence.

Key Qualifications:

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Attention to detail and problem-solving skills
• Experience with healthcare, call center, or switchboard operations preferred
• Ability to collaborate effectively with peers and leadership teams

• Requires understanding of medical record requirements, regulations and policies.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires ability to prioritize and process multiple tasks at once.
• Requires the ability to meet objectives and standards.
• Requires knowledge of personal computers using various types of word processing and database software.
• Five years of Revenue Cycle experience preferred.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

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