Billing and Collections Analyst
WTW · Taguig
Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.
As a Plan Admin Analyst for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting Asia Pacific clients in enrolment of benefits, data validation, premium calculations, invoices reconciliation and query handling. You will have the ability to significant grow your benefits acumen, and financial, client and project management skills by working on cutting edge projects alongside leaders in the industry.
The ideal candidate will be detail-oriented and have excellent data analysis. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
- Enhance your technical knowledge of benefits plans around the world.
- Enhance data, process, and project management skills
The Role
- Support the execution of Plan Admin activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.
- Core delivery will include:
a) Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
b) Process, project and transaction management
c) Support policy renewal activities
d) Collect, validate and clean benefits enrolment and eligibility data
e) Follow up with clients or vendors on required documents to complete or facilitate enrolment
f) Reconciliation of data from Insurer, Vendor and Client
g) Liaise with internal processing teams to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice
h) Follow regulatory procedure as defined by originating country
• Internal system updates, where required.
In addition to this, you will:
- Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
- Develop an awareness of the insurance carrier and vendor marketplace
- Understand and effectively articulate carrier / vendor specific strengths and weaknesses
- Receive training from experienced consultants and assist to review client needs
- Comply with internal excellence and compliance requirements
- Contribute to the development of new intellectual capital