Manager, Delivery
Conduent · Manila
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Senior Delivery Manager - HR Workforce Administration (WFA)
Location: Manila, Philippines
Employment Type: Full-Time
About the Role
We are looking for an experienced and people-focused Local Manager, HR Workforce Administration (WFA) to lead our Manila-based HR Operations team. This role is responsible for ensuring the successful delivery of workforce administration services, driving operational excellence, developing team capabilities, and partnering with key stakeholders to deliver an exceptional employee experience.
The ideal candidate combines strong people leadership skills with a passion for process improvement, customer service, and operational efficiency in a fast-paced HR shared services environment.
Key Responsibilities
Team Leadership & People Management
- Lead, coach, and develop a team of HR Workforce Administration professionals.
- Create an engaging, inclusive, and high-performing team environment.
- Conduct performance management activities, including goal setting, coaching, feedback, and career development discussions.
- Drive employee engagement, retention, and succession planning initiatives.
- Manage workforce planning, capacity planning, and resource allocation, in collaboration with Senior Supervisors and higher management.
Service Delivery & Operations Management
- Oversee day-to-day delivery of HR workforce administration activities across the employee lifecycle.
- Ensure services are delivered accurately, timely, and in compliance with client and internal company policies and service level agreements (SLAs).
- Monitor team performance through KPIs, quality metrics, productivity measures, and customer satisfaction indicators.
- Proactively identify operational risks and implement mitigation actions.
- Serve as the escalation point for resolution on exception/complex cases and critical employee matters.
Stakeholder Management
- Build effective partnerships with client HR POCs .
- Provide regular reporting and operational insights to leadership.
- Hold and represent the Manila WFA team in regional and global governance forums.
- Support and advise client HR stakeholders, and drive alignment on priorities and service improvements.
Continuous Improvement & Transformation
- Lead process improvement initiatives to enhance efficiency, quality, and employee experience on the client side.
- Utilize data and analytics to identify trends, root causes, and opportunities for improvement.
- Support automation, standardization, and digital transformation initiatives.
- Promote best-practice sharing and knowledge management across HR Operations, via internal support teams.
Compliance & Governance
- Ensure compliance with client and local labor regulations, company policies, and data privacy requirements.
- Maintain strong controls and governance across HR administration processes.
- Support internal and external audits as required.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- Minimum 3 years of experience in HR Operations, Workforce Administration, Shared Services, or HR Service Delivery.
- Strong understanding of employee lifecycle processes and HR administration.
- Proven experience managing KPIs, SLAs, productivity, quality, and customer experience metrics.
- Excellent stakeholder management and communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Advanced skills in Microsoft Office Suite (especially Excel and PowerPoint)applications and HR systems.
Preferred Qualifications
- Experience leading teams within a global HR Shared Services environment.
- Knowledge of HRIS platforms such as Employee Central/ SuccessFactors, SAP, SNOW, HRX, SharePoint.
- Lean, Six Sigma, or continuous improvement certification is an advantage.
- Experience supporting regional or global HR operations.
Key Competencies
- People Leadership
- Strategic Thinking
- Customer Focus
- Operational Excellence
- Stakeholder Management
- Change Leadership
- Continuous Improvement
- Results Orientation
- Accountability
- Collaboration
What We Offer
- Opportunity to lead a critical HR function supporting a global organization.
- Exposure to regional and global HR initiatives.
- Leadership development and career growth opportunities.
- Competitive compensation and comprehensive benefits package.
- Inclusive, collaborative, and people-centric culture.
Join Us
If you are a passionate HR leader with a track record of driving operational excellence, developing talent, and delivering exceptional HR services, we encourage you to apply and help shape the future of our HR WFA team in Manila
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.