Chief Operating Officer, Taiwan
OCBC Bank · Singapore
Bank of Singapore opens doors to new opportunities.
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
What you do
The incumbent works closely with our Global Chief Operating Officer & Global Head of Business Management in the strategic steering and oversight of Bank of Singapore’s franchise in the respective geography, ensuring that the business is well governed and supports the continued growth strategies of the franchise with the respective Private Banking Heads.
Taiwan Strategy Implementation – Project Management
- Translate the Taiwan market business strategy into an integrated implementation roadmap with clear milestones, deliverables, dependencies, and success measures.
- Coordinate and track the end-to-end set-up and phased rollout of the Taiwan business across business, operations, technology, governance, regulatory, people, and infrastructure workstreams.
- Regulatory & Licensing Set-Up: Lead regulatory engagement, licensing approvals, and establishment of the local governance framework required to operate in Taiwan.
- Target Operating Model Design: Define the future-state operating model, including coverage model, booking model, governance, controls, support functions, and organisational structure.
- Organisation & Talent Build-Out: Conduct workforce planning and recruitment of key personnel.
- Infrastructure & Vendor Set-Up: Establish office and technology infrastructure, vendor arrangements, third-party service providers, and operational capabilities necessary to support launch.
- Commercial & Client Readiness: Ensuring client onboarding, product availability, servicing capabilities, and front-office readiness prior to launch.
- Drive cross-functional alignment and execution by facilitating implementation forums, engaging relevant functional stakeholders, maintaining accountability for deliverables, and monitoring key decisions and dependencies.
- Obtain approval from OCBC Group governance committee for the local Taiwan implementation set up.
- Identify and escalate implementation risks, resource constraints, and potential delays, while coordinating timely mitigation and resolution.
- Assess business and operational readiness for each rollout phase, including systems, processes, controls, resources, governance, and stakeholder communications.
- Provide senior management (OCBC & BOS) with regular dashboards and updates on progress, achievements, implementation risks, decisions required, and upcoming milestones.
- Support change management, stakeholder engagement, and post-implementation reviews to promote effective adoption and delivery of the intended business outcomes.
COO Responsibilities – Business-As-Usual
- Ensures governance of the respective business and that the operations are conducted prudently and within the framework of established policies and laws.
- Exercises strategic budget and administrative control over planning and project management.
- Continuously drive to increase operational efficiency and effectiveness.
- Owns the review of various activities across our front office teams and implement respective process improvement for better alignment.
- Represents our respective business in key committees, forums, and projects.
- Work closely with Business Heads, Risk and Compliance in implementing relevant first line of defence controls to meet the requirements of BOS Group and local policies and procedures as well as in delivering a highly efficient and effective operating system.
- Ensure sound risk management practices in keeping with the Bank’s policies.
- Lead by example by modelling bank desired behaviours, so that staff are inspired to do the same.
- Champion a prudent risk and compliance culture that promotes good ethics, accountability, and good conduct among staff.
- Cultivate a conducive environment that allows staff to learn, grow and consistently exhibit the core values of the Bank.
- Ensure the needs of our respective business receive the appropriate attention and priority by escalating to Management Committee if attention is not properly received.
- Allocates and aligns resources to provide the best possible service support to achieve the business objectives of our respective business in alignment with the overall strategies for Bank of Singapore.
- Drive change management strategy, steering & delivering large-scale transformation initiatives with technology as key driver for implementation.
- In addition to managing all COO and Business Management functions in Taiwan, the incumbent also oversees and manage the local Operations & Technology, Finance and other functions (as required by delegation), ensuring effective supervision and support for departmental functions and performance.
Who you are
- A seasoned banking executive with 12-15+ years of experience in Private Banking, COO, Business Management, or strategic transformation roles.
- Possess a successful track record in market expansion, regulatory engagement, governance leadership, and large-scale programme delivery.
- Has experience engaging regulators and executive committees.
- Proven ability to manage complex, cross-functional transformation and execution initiatives.
- Strong commercial acumen, a disciplined risk mindset, and the ability to build and lead high-performing teams are essential for success.
- Strong experience in business management, budgeting, governance, performance oversight, and strategic planning.
- Willing to work in Singapore for 12-18 months before relocating to Taiwan.