Senior Engineer, Workplace Platform Engineering (Mac)
Kroll · Mumbai
Senior Enterprise Systems Engineer (Mac)
The Senior Enterprise Systems Engineer (Mac) is a senior technical practitioner responsible for the engineering, administration, security, reliability, and continuous improvement of the firm’s enterprise macOS environment. The engineer will serve as a subject matter expert for macOS and Apple endpoint technologies, with primary responsibility for JAMF Pro and related capabilities supporting the management, configuration, security, application delivery, and lifecycle of enterprise Mac devices. This is a Hybrid role and works in 2pm-11pm IST shift.
Key Job Responsibilities include:
This is a hands-on engineering position that combines workplace platform engineering with advanced technical troubleshooting. The successful candidate will engineer scalable Mac-management solutions, automate repeatable activities, improve platform capabilities, and investigate complex escalations that cannot be effectively resolved by the service desk or second-level support.
Design and maintain macOS configuration profiles, policies, security controls, restrictions, scripts, and device-management standards.
Engineer and maintain automated Mac enrollment, provisioning, configuration, and lifecycle-management capabilities.
Develop, package, test, deploy, and maintain enterprise applications for macOS.
Develop and maintain scripts and automation to improve Mac administration, application delivery, remediation, reporting, and operational efficiency.
Serve as an advanced engineering escalation point for complex macOS, application, configuration, enrollment, authentication, and device-management issues.
Investigate escalations from the service desk, second-level support teams, and managed service providers that require advanced Mac engineering expertise.
Perform root-cause analysis of recurring issues and implement permanent engineering solutions rather than relying on repeated manual remediation.
Troubleshoot complex application installation, compatibility, configuration, upgrade, and deployment failures.
Support macOS operating system upgrades, patching, security updates, and lifecycle activities.
Evaluate new macOS releases and Apple platform changes and assess potential enterprise impact.
Plan, test, and implement macOS platform upgrades and new capabilities in a controlled and supportable manner.
Monitor Mac fleet health, compliance, configuration, application deployment, and other indicators of platform reliability.
Partner with Information Security on endpoint security requirements, vulnerability remediation, configuration standards, and compliance activities.
Partner with Identity & Access Management teams on authentication, SSO, device registration, Conditional Access, certificates, and related identity capabilities.
Support integrations between JAMF, Microsoft technologies, security platforms, identity systems, and other enterprise services.
Participate in technical design reviews, change management, problem management, and major incident resolution when Mac platform expertise is required.
Develop and maintain technical documentation, engineering standards, troubleshooting procedures, runbooks, and knowledge articles.
Transfer knowledge to service desk, second-level support, and managed service providers so repeatable issues can be resolved at the appropriate support level.
Identify opportunities to reduce Mac technical debt, eliminate manual processes, increase automation, and improve the employee technology experience.
Advanced Technical Escalation Responsibilities
Troubleshoot complex macOS and device-management issues that cannot be effectively resolved by frontline or second-level support.
Investigate difficult application failures, enrollment problems, authentication issues, configuration problems, performance issues, and device-management failures.
Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction.
Work directly with affected employees when advanced technical troubleshooting is necessary.
Engage Apple, JAMF, software vendors, or other technology providers when vendor-level escalation is required.
Document resolutions and create knowledge that allows recurring issues to be resolved at the appropriate support level.
Recommend platform, configuration, automation, or process improvements based on trends identified through escalations.
Application Deployment & Automation
Packaging, testing, and deploying macOS applications.
Developing and maintaining installation and uninstall processes, scripts, policies, and deployment logic.
Troubleshooting failed or inconsistent application deployments.
Supporting application upgrades and version lifecycle management.
Developing automation to improve device configuration, application delivery, remediation, and administration.
Coordinating complex deployments with application owners, Information Security, service delivery teams, and business stakeholders.
Identifying opportunities to standardize and automate Mac application delivery and management.
Required Experience & Qualifications
5+ years of experience supporting and engineering enterprise macOS environments, including experience performing advanced engineering and technical troubleshooting.
Strong hands-on experience with JAMF Pro in a medium-to-large enterprise environment.
Strong knowledge of macOS architecture, configuration, administration, and enterprise management.
Experience designing and maintaining JAMF policies, configuration profiles, smart groups, scripts, and related management capabilities.
Experience with automated device enrollment and enterprise Mac provisioning.
Experience packaging, deploying, and troubleshooting macOS applications.
Strong scripting and automation skills using shell scripting, Python, or other appropriate technologies.
Experience troubleshooting complex macOS, application, configuration, enrollment, and device-management issues.
Understanding of endpoint security, vulnerability remediation, patching, encryption, and configuration-management concepts.
Understanding of enterprise identity, authentication, certificates, SSO, device registration, and access-management concepts.
Experience performing root-cause analysis and resolving complex technical problems.
Experience working within enterprise Incident, Problem, and Change Management processes.
Strong technical documentation and communication skills.
Ability to independently investigate technical issues and work across multiple technical teams to drive resolution.
Preferred Qualifications
JAMF certification or equivalent advanced JAMF experience.
Experience with JAMF Connect or related identity capabilities.
Experience integrating JAMF with Microsoft Intune, Entra ID, Conditional Access, or other Microsoft services.
Experience with Apple Business Manager and Automated Device Enrollment.
Experience with enterprise certificate, PKI, or authentication technologies on macOS.
Experience with Mac endpoint security technologies and security configuration frameworks.
Experience with automated patching, application lifecycle, and compliance capabilities.
Experience using APIs to automate JAMF or other endpoint-management functions.
Experience working within a global enterprise and with managed service providers.
Familiarity with ITIL practices including Incident, Problem, Change, and
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you will contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via careers.kroll.com.
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