Senior Engineer, Digital Collaboration & Messaging (Teams & Slack)
Kroll · Mumbai
Senior Enterprise Systems Engineer (Teams & Slack)
The Senior Enterprise Systems Engineer (Teams & Slack) is a senior technical practitioner responsible for the engineering, administration, reliability, security, and continuous improvement of enterprise messaging and productivity platforms, with a primary focus on Microsoft Teams and Microsoft Power Platform, including Power Apps and Power Automate. The role will also support and engineer the firm’s enterprise Slack environment. This is a Hybrid role and works in 2pm-11pm IST shift.
Key Job Responsibilities include:
The engineer will serve as a subject matter expert for enterprise messaging, productivity, and low-code automation technologies, partnering with Digital Workplace engineering teams, Information Security, Identity & Access Management, business stakeholders, service delivery teams, and managed service partners to deliver secure, reliable, and intuitive digital workplace experiences for employees globally.
Engineer, administer, and continuously improve enterprise Microsoft Teams, Power Platform, and Slack environments.
Design and maintain platform configurations, policies, standards, governance controls, integrations, and lifecycle processes.
Serve as an advanced engineering escalation point for complex messaging and productivity platform issues.
Investigate escalations that require advanced platform engineering expertise and perform root-cause analysis to eliminate recurring problems.
Engineer and maintain Microsoft Teams policies including messaging, meetings, applications, external access, guest access, federation, and related capabilities.
Engineer and support Microsoft Power Platform capabilities, with a particular focus on Power Apps and Power Automate.
Develop and maintain Power Apps and automated workflows where appropriate to improve employee productivity and simplify repeatable business and technology processes.
Establish and maintain Power Platform environment strategies, governance standards, security controls, application lifecycle practices, and administrative processes.
Support Power Platform connectors, integrations, APIs, gateways, and Dataverse capabilities where applicable.
Engineer and administer enterprise Slack capabilities including workspaces, channels, applications, integrations, access controls, retention, and governance.
Develop and maintain automation using PowerShell, Microsoft Graph, REST APIs, Power Automate, or other appropriate technologies.
Develop solutions that improve platform administration, reporting, provisioning, governance, lifecycle management, and operational efficiency.
Monitor platform health, service performance, adoption indicators, capacity, configuration compliance, and other measures of platform reliability.
Monitor Power Platform environments, applications, flows, capacity, connectors, and related platform health.
Evaluate Microsoft 365, Teams, Power Platform, and Slack product changes and assess potential impact and opportunities for the enterprise environment.
Plan, test, and implement new platform features and capabilities in a controlled, secure, and supportable manner.
Partner with Information Security to implement security, data protection, retention, external access, application, connector, and compliance requirements.
Partner with Identity & Access Management teams on authentication, SSO, provisioning, access controls, Conditional Access, and related identity capabilities.
Establish and maintain appropriate Power Platform Data Loss Prevention policies and governance controls in partnership with Information Security.
Support platform migrations, mergers and acquisitions, tenant consolidations, and other enterprise transformation activities as required.
Partner with service desk, second-level support, and managed service providers to improve troubleshooting, knowledge, support procedures, and escalation quality.
Develop and maintain technical documentation, engineering standards, operational procedures, runbooks, and knowledge articles.
Participate in technical design reviews, change management, problem management, and major incident resolution when platform expertise is required.
Identify opportunities to simplify the messaging and productivity environment, reduce technical debt, increase automation, and enhance employee experience.
Advanced Technical Escalation Responsibilities
Investigate complex Teams, Power Platform, Slack, application, authentication, integration, workflow, and configuration issues.
Identify patterns across escalated incidents and determine whether the underlying cause requires an engineering or platform-level correction.
Perform root-cause analysis and implement permanent engineering solutions where possible.
Work directly with affected stakeholders when advanced technical troubleshooting is necessary.
Engage Microsoft, Slack, application vendors, or other technology providers when vendor-level escalation is required.
Document resolutions and create knowledge that enables recurring issues to be resolved at the appropriate support level.
Recommend platform, configuration, automation, governance, or process improvements based on trends identified through escalations.
Required Experience & Qualifications
5+ years of experience supporting and engineering enterprise messaging, productivity, automation, or Microsoft 365 platforms, including advanced engineering experience.
Strong hands-on experience administering and engineering Microsoft Teams in a medium-to-large enterprise environment.
Strong understanding of Microsoft 365 architecture and the relationships among Teams, Power Platform, Entra ID, and other Microsoft 365 services.
Hands-on experience with Microsoft Power Platform, particularly Power Apps and Power Automate.
Experience designing, developing, supporting, or governing enterprise Power Apps and Power Automate solutions.
Experience designing and implementing Teams policies, external access, guest access, federation, application controls, and governance.
Experience with Power Platform environment management, connectors, security, application lifecycle management, and governance.
Experience developing automation using PowerShell, Microsoft Graph, REST APIs, Power Automate, or similar technologies.
Strong understanding of enterprise identity, authentication, SSO, access management, and security concepts.
Experience troubleshooting complex platform, authentication, application, integration, workflow, and configuration issues.
Experience working with enterprise security, compliance, and data-governance requirements.
Experience performing root-cause analysis and resolving complex technical problems.
Experience working within enterprise Incident, Problem, and Change Management processes.
Strong technical documentation and communication skills.
Ability to independently investigate technical issues and work across multiple technical teams to drive resolution.
Preferred Qualifications
Hands-on experience administering, engineering, or governing Slack in an enterprise environment.
Experience with Slack Enterprise Grid, enterprise applications, integrations, access controls, or platform governance.
Microsoft 365, Teams, Power Platform, or related Microsoft certifications.
Microsoft Power Platform certifications such as Power Platform Functional Consultant, Developer, or Solution Architect credentials.
Slack administration or Slack Certified Administrator experience/certification.
Experience with Microsoft Entra ID and Conditional Access.
Experience with Dataverse, custom connectors, on-premises data gateways, or other Power Platform integration capabilities.
Experience implementing Power Platform Center of Excellence capabilities or similar enterprise governance models.
Experience implementing Power Platform Data Loss Prevention policies and enterprise governance controls.
Experience with Microsoft Purview, retention, eDiscovery, information protection, or related compliance technologies.
Experience supporting mergers, acquisitions, tenant-to-tenant migrations, or large-scale platform migrations.
Experience with enterprise application integrations and API-based automation.
Experience working within a global enterprise and with managed service providers.
Familiarity with ITIL practices including Incident, Problem, Change, and Configuration Management.
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you will contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via careers.kroll.com.
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