Retail Property Operations Analyst

Vicinity Centres · National Office

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We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

Key Accountabilities 

Databricks Genie Business Power User & SME

• Act as the Property Management and Operations Enablement subject matter expert and Business Power User for BI platform and Databricks Genie.
• Build practical knowledge of available data, reporting functionality and self-service analytics so the platform can be applied to priority business questions.
• Provide guidance, training and ongoing support to business users, helping leaders and teams access, interpret and use trusted information effectively.
• Promote consistent, responsible and value-focused use of self-service reporting across the business line.

Reporting & Analytics Demand Management

• Act as the single point of contact for Property Management and Operations Enablement reporting and analytics demand.

• Engage business line leaders to capture the decision, audience, measures, frequency and required level of detail behind each reporting request.

• Triage and prioritise demand, distinguish reusable enterprise needs from one-off analysis, and coordinate delivery with relevant data, technology and business teams.

• Maintain visibility of the reporting pipeline, dependencies, ownership and delivery status.

Operational Reporting, Analysis & Insights

• Design and deliver operational and business management reports using data available through Databricks Genie and other approved sources.
• Translate multi-source data into clear insights, trends, benchmarks, risks and opportunities for centre, regional, national and leadership audiences.
• Develop reporting and analysis that supports portfolio performance, operational efficiency, planning, forecasting, supplier and contract management, risk management and continuous improvement.
• Prepare concise, decision-ready presentations and recommendations that connect analysis with practical operational action.
• Retain and broaden analysis across core operational  management categories, including cleaning, security, waste, safety, risk  and other Property Management services.

Data Quality & Business Data Rules

• Work closely with the Data Quality Manager (DQM) to provide business feedback on the quality, completeness, consistency and accuracy of operational data.
• Where recurring data quality issues are identified, help clarify business impacts and support root-cause investigation and remediation priorities (led by the DQM)
• Work closely with the Operations Enablement Data Stewards for Operational data sets and contribute operational context to the definition and refinement of business data rules, definitions, quality thresholds and validation requirements.
• Confirm that reports and insights clearly identify material data limitations and use agreed business definitions.

Systems, Process & Data Capture Improvement

• Collaborate with Software Power Users and process owners (category COEs) to refine system configuration, operating rules and workflows so important business data is captured accurately and consistently at source.
• Support the DQM to translate reporting and insight gaps into clear business requirements for fields, reference data, process controls, integrations and system enhancements.
• Support the implementation and adoption of improved digital processes, reports and dashboards, including user guidance and feedback loops.
• Identify opportunities to simplify reporting, reduce manual handling and establish scalable, repeatable data solutions.

Business Partnership & Continuous Improvement

• Partner with PMLT, Centre Teams, Operations Enablement, Finance, Procurement, Sustainability, Technology, and the Technology Data team to align analysis with operational priorities.
• Support business cases, scenario modelling, budgeting, forecasting, supplier comparisons, contract performance tracking and benefits measurement.
• Balance analytical rigour with the practical realities of centre operations and communicate recommendations in a clear, persuasive and usable form.
• Continuously improve reporting products based on user feedback, changing business priorities and improved availability of trusted data.

Business Process Automation

• Partner with the Technology data team to identify, assess and prioritise opportunities to automate operational processes, tasks and reporting activities.
• Use operational reporting, analytics and business insights to identify manual, repetitive or rules-based activities that could be simplified through workflow automation, Process Delivery Agents or other digital solutions.
• Work with business stakeholders to document process requirements, decision logic, business rules, data inputs and desired outcomes for automation initiatives.
• Act as the Property Management and Operations Enablement business representative during the design, testing and deployment of Process Delivery Agents and related automation solutions.
• Support user acceptance testing, operational readiness and adoption activities to ensure automation solutions deliver practical business outcomes.
• Monitor and report on automation benefits, including efficiency improvements, reduced administrative effort, improved data quality, faster decision-making and enhanced user experience.
• Provide ongoing feedback to the Technology Data team regarding opportunities to refine, expand or optimise deployed automation solutions.

Key Role Relationships

• National Operations
• Centre Teams
• Finance
• Procurement
• Sustainability

Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done)    

• Minimum 5 years' experience in data analytics, preferably within the property industry, with proven ability to manage large portfolios and multi-site datasets.
• Tertiary qualifications in Business, Data Analysis, Facilities Management, or a related field.
• Proven experience in data analysis or reporting within an operational, property, retail, or facilities management environment.
• Advanced Excel and analytical skills; proficiency using reporting tools such as Tableau, or other data visualisation and reporting tools.

CRITICAL KNOWLEDGE (what you need to know)    

• Strong working knowledge of facilities management systems, supplier performance tracking, or operational cost management is advantageous. 
• Excellent stakeholder management skills, with the ability to build strong relationships across Centre Teams, Regional Managers, Procurement, and National Leaders.
• Strong knowledge of operational priorities and challenges within a retail property or shopping centre environment.

CAPABILITIES (what you can do)

• Strong communication skills, with the ability to present insights and recommendations clearly and persuasively. 
• Ability to balance data-driven decisions with the practicalities of operational delivery at the centre level.
• Ability to manage competing demands in a fast-paced environment while consistently delivering measurable results.

PERSONAL ATTRIBUTES (who you are)    
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

Respect: 

• We listen to and acknowledge each other's views 
• We have difficult conversations with care 

Integrity: 

• We back our words with the right actions
• We do the right thing, no matter the situation 

Customer Focus: 

• We nurture a genuine connection with our customers 
• We consider customer needs when making decisions 

Collaboration: 

• We invite the right people to the table 
• We balance consensus with decisive actions 

Excellence: 

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

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