Guest Services Ambassador
ASM Global · Cleveland · $16/hr (stated in the posting)
“We Unite fans by Always Delivering Best-In-Class Experiences.”
The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions.
Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.
Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. * A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership. *
If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!
Essential Functions:
- Greet and welcome guests as they enter Huntington Bank Field.
- Provide excellent customer service to enhance the fan experience.
- Proactively assist guests with any questions or concerns they may have.
- Understand and enforce all Huntington Bank Field policies and procedures.
- Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
- Ability to verify tickets and help with wayfinding in and around the venue.
- Assist with escorting fans throughout the venue in wheelchairs.
- Ability to work in crowded and tight spaces. Such as elevators, congested concourses, seating bowl etc.
- Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
- Report all incidents to Team Leaders.
- Thank guests for attending as they leave.
Qualifications:
- Excellent interpersonal and communication skills with a guest-first mindset.
- Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
- Physically able to stand for extended periods and navigate stairs throughout the venue.
- Ability to lift up to 50 lbs.
- Comfortable working in all weather conditions including outdoors.
- Reliable transportation to and from Huntington Bank Field.
- Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games.
- Ability to successfully pass a criminal background check and drug screening.
- Must be at least 18 years of age.
Perks:
- 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only).
- Free Event Day parking as well as free major event day meals are provided.
- Performance based incentive programs.