Event Staff
ASM Global · Pittsburgh
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
Event Staff members play a vital role in creating a safe, welcoming, and memorable experience for every guest attending events at the Petersen Events Center and Victory Heights Arena. Staff are responsible for providing exceptional customer service while assisting with ticket scanning, ushering, crowd management, ADA accommodations, and maintaining a safe and enjoyable environment for all patrons.
This position requires professionalism, strong communication skills, and the ability to work effectively in a fast-paced environment during athletic events, concerts, family shows, commencements, conferences, and other special events.
ESSENTIAL DUTIES & RESPONSIBILITIES
GUEST EXPERIENCE
- Welcome guests with a friendly, positive, and professional attitude
- Provide directions and assist guests in locating entrances, seating sections, restrooms, concessions, merchandise, and other venue amenities
- Answer guest questions & inquiries regarding venue policies and event information
- Resolve guest concerns or escalate issues to supervisors when appropriate
TICKETING & ENTRY
- Scan tickets and verify guest entry using handheld ticket scanners
- Monitor assigned entrances and assist with guest flow, especially during ingress and egress
- If necessary, utilize iPads and other mobile technology to assist with ticket validation, troubleshoot entry issues, and help resolve common ticketing concerns. Training will be provided, and staff are expected to become comfortable navigating ticketing applications and basic device functions
USHERING
- Assist guests in locating assigned seats
- Monitor seating areas to ensure guests occupy appropriate ticketed locations
- Keep aisles, stairways, exits, and accessible seating areas clear throughout events
CROWD MANAGEMENT
- Assist with crowd movement during ingress and egress
- Manage guest lines during events as necessary
- Assist in maintaining orderly traffic flow throughout the facility
QUALIFICATIONS
- At least 18 years of age
- Previous customer/guest service, hospitality, sports, entertainment, or event experience is preferred but not required
- Excellent interpersonal and communication skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
EDUCATION AND EXPERIENCE
- High school diploma or equivalent preferred, but not required
PHYSICAL DEMANDS
- Ability to stand and walk for long periods of time
- Ability to climb stairs frequently
- Ability to work indoors and outdoors in varying weather conditions
- Ability to work in environments with loud noise and large crowds
SCHEDULE/ATTENDANCE REQUIREMENTS
- Must be available to work evenings, weekends, weekdays, and holidays based on varying event schedules
- Full availability for Pitt Athletics events, concerts, large commencements and additional special events is expected
- Shifts will vary in length depending on event needs
EQUAL OPPORTUNITY EMPLOYER
The Petersen Events Center and Victory Heights Arena are committed to providing an inclusive and welcoming environment for employees and guests. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.