Working Student IT Support & Operations (m/f/d)
Zenjob · Berlin
About Us
Zenjob is an AI-powered platform for flexible staffing solutions that has been efficiently connecting companies and employees available at short notice since 2015. Companies use our booking platform to meet their staffing needs in real time, while students use our Zenjob app to find part-time jobs that perfectly complement their studies. Over 40,000 Zenjobbers and 1,000 partner companies in logistics, retail, and hospitality across all major German cities share our belief that good work isn't a matter of chance. It's the result of innovative technology and genuine passion. Good work starts here.
The position
Around 200 colleagues depend on their laptops, accounts and tools working every day. As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding. That frees our IT engineers to focus on security and automation projects. You’ll work with Okta, Kandji, Freshservice and Slack.
You'll do this with us
IT requests in Freshservice and Slack get a fast first response and a clear resolution or handoff.
Every new joiner starts with a working laptop and the right access on day one, and every leaver’s access and hardware come back.
Our asset inventory and hardware stock match reality.
Colleagues solve common issues themselves with guides you wrote.
This is what you bring with you
Enrolled at a university in Germany for at least the next 12 months
Hands-on experience troubleshooting macOS; Windows is a plus
Experience supporting non-technical users, in IT or another service role
Careful handling of accounts, access and personal data
Fluent English; German is a plus
Nice to have
Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system
You have built small tools with AI coding assistants and know where they can break
Practical Details
Working hours: 16–20 hours per week during the semester
Location: Berlin office, with 2–3 days per week on-site, depending on the agreed working hours
Duration: Minimum commitment of 12 months
We offer this
Extensive onboarding: Company onboarding, regular training sessions and an open feedback culture
A hybrid work model that allows for working in the office and remotely, flexible working hours, and the possibility of bringing your dog to the office.
30 EUR Urban Sports Club subsidy, 25% discount on Fit X membership.
Quarterly team events, winter and summer parties, budget for our employees' birthdays and anniversaries
Watch our Culture Video to see what it's like to work at Zenjob: Meet Zenjob - our culture, values and team
If this has sparked your interest, we would be delighted to get to know you! Apply now and send us your documents.