Supervisor, Accounts Receivable
Solera · Mitikah
Supervisor, Accounts Receivable
Job Title: Supervisor, Accounts Receivable
Location: Mexico City
Company: Solera
Job Summary
The Accounts Receivable Supervisor will oversee the daily operations of the Billing and Collections teams within Solera, ensuring operational efficiency, productivity, accuracy, and compliance with established processes and performance standards.
This role requires a hands-on leader with experience in accounts receivable operations, team supervision, and performance management. The successful candidate will be responsible for driving team productivity, monitoring collections and billing activities, resolving escalations, and supporting process improvements across multiple business entities in a fast-paced, transformational environment.
Key Responsibilities
Leadership & Team Management:
- Supervise the day-to-day activities of a team of 10–25 Billing and Collections representatives, ensuring appropriate workload distribution, productivity, and accountability.
- Provide ongoing coaching, training, and performance feedback to develop team capabilities and improve individual and overall team performance.
- Conduct regular performance reviews, quality assessments, and monthly employee scorecards, identifying opportunities for improvement and implementing corrective action plans when necessary.
- Monitor attendance, schedule adherence, workload distribution, and productivity to ensure adequate operational coverage and efficient resource utilization.
- Foster a culture of accountability, continuous improvement, and customer service excellence.
Billing & Collections Operations:
- Oversee daily Billing and Collections activities, ensuring timely invoice processing, accurate account management, and effective follow-up on outstanding balances.
- Monitor collections activities, including customer outreach, payment commitments, past-due balances, and account escalations, to support monthly cash collection targets.
- Ensure billing inquiries, invoice discrepancies, payment disputes, and account reconciliations are addressed accurately and within established service levels.
- Review aging reports, collection queues, and pending cases to identify accounts requiring immediate attention and prioritize team activities accordingly.
- Coordinate with Cash Application, Accounting, and other internal teams to resolve payment discrepancies, unapplied cash, and reconciliation issues affecting collections.
- Provide operational support and handle complex customer accounts or escalations when required.
Process Improvement & Operational Efficiency:
- Ensure adherence to established standard operating procedures (SOPs), internal controls, and company policies across Billing and Collections activities.
- Identify process gaps, recurring issues, and manual activities that impact productivity, accuracy, or cash recovery.
- Recommend and support process improvements, standardization, and automation initiatives to increase operational efficiency.
- Assist management with the implementation of new workflows, system enhancements, and operational changes across business entities.
- Monitor operational trends and adjust daily team activities to improve efficiency while maintaining service quality.
Performance Metrics & Reporting:
- Monitor daily and weekly KPIs, including collections performance, productivity, account coverage, billing accuracy, case resolution times, and service level adherence.
- Track individual and team performance against established productivity standards and operational targets.
- Prepare weekly performance updates and monthly scorecards, highlighting results, operational gaps, risks, and corrective actions.
- Analyze current and historical performance data to identify trends, workload imbalances, and opportunities to improve team effectiveness.
- Provide management with accurate reporting on collections progress, billing backlogs, unresolved escalations, and operational performance.
Risk Management & Compliance:
- Ensure Billing and Collections activities comply with internal policies, financial controls, and applicable regulatory requirements.
- Identify high-risk accounts, unresolved disputes, overdue balances, and operational issues that may impact cash flow or customer relationships.
- Escalate significant financial discrepancies, compliance concerns, and operational risks to management in a timely manner.
- Maintain accurate documentation of collection activities, billing adjustments, customer interactions, and account resolutions.
Customer & Stakeholder Management:
- Handle escalated customer concerns professionally, ensuring timely resolution of billing disputes, payment issues, and account discrepancies.
- Collaborate with Sales, Account Management, Finance, Accounting, Cash Application, and other internal departments to resolve issues affecting billing accuracy and collections performance.
- Ensure customer interactions are conducted professionally while maintaining a strong focus on payment recovery and customer satisfaction.
- Support effective communication between operational teams and internal stakeholders to accelerate issue resolution and minimize delays in collections.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
- 3+ years of experience in Accounts Receivable, Billing, Collections, or related financial operations, including at least 1–2 years in a team lead or supervisory role.
- Experience supervising operational teams, managing productivity, and conducting employee coaching and performance evaluations.
- Solid understanding of collections processes, accounts receivable aging, invoice management, payment reconciliation, and customer account resolution.
- Experience working with operational KPIs, productivity reporting, service levels, and performance management tools.
- Strong analytical and problem-solving skills, with the ability to identify operational issues and implement practical solutions.
- Experience working with ERP systems, financial applications, CRM platforms, or case management tools.
- Proficiency in Microsoft Office applications, particularly Excel, for operational reporting and data analysis.
- Strong verbal and written communication skills, including the ability to manage customer escalations and collaborate with cross-functional teams.
- Ability to prioritize multiple activities, manage deadlines, and maintain performance in a fast-paced environment.
- Demonstrated ability to coach, develop, and motivate employees while maintaining accountability for results.
- Adaptability to organizational changes, evolving processes, and operational transformation initiatives.
- Experience in the automotive, technology, SaaS, or shared services industry is preferred.
- English proficiency sufficient to communicate effectively with US-based stakeholders and customers.