Patient Coordinator
Commonwealth Dentistry · Mechanicsville
About the role
You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.
What you will do
- Greet patients warmly, and manage check-in and check-out accurately and efficiently
- Answer phones promptly and turn new patient calls into scheduled appointments
- Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
- Confirm upcoming appointments by phone and text to reduce no-shows
- Make sure every patient leaves with their next appointment scheduled
- Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
- Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
- Collect copays and balances at the time of service, and post payments accurately
- Keep patient records, forms, and account notes complete and accurate
- Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
- Protect patient privacy and follow HIPAA requirements
What we need from you
- Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
- Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
- A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
- Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
- Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
- Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
- Attention to detail. Insurance, payments, and patient information are right the first time.
- Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.
Qualifications
- At least 1 to 2+ years of dental front office experience
- Experience verifying dental insurance and explaining benefits to patients
- Experience presenting treatment plans and collecting patient payments
- Experience scheduling and confirming appointments and managing a provider schedule
- Working knowledge of dental terminology and procedure codes
- Experience with Denticon practice management software is a plus
- Strong phone, computer, and typing skills
- [Bilingual English/Spanish is a plus]
Physical requirements
The following are essential to this role and must be met with or without reasonable accommodation:
- Sit or stand at a front desk workstation for extended periods
- Use a computer, keyboard, and multi-line phone throughout the shift
- Speak and hear clearly to communicate with patients in person and by phone
- See clearly at close range to read screens, forms, and insurance documents
- Move between the front desk, lobby, and operatories throughout the day
- Lift and carry office supplies up to [15] pounds
- Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances
Our hiring process
- Short video interview you complete on your own time, then an in-office interview [and working interview]
- We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
- Offers are contingent on satisfactory reference and background checks
- New team members complete a 90-day introductory period
What we offer
[Medical, dental, vision / PTO / 401(k) ]
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