Field Service Senior Engineer
Cohu · Malaysia
Join Our Team
At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.
Unleash your Potential
We are looking for a Field Service Senior Engineer to join our team. In this role, you will contribute to the n-site installation, troubleshooting, and customer support of our advanced semiconductor testing equipment, serving as the primary technical liaison for our clients.
Impact You Will Make
Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer
Install and set-up equipment and retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/ buyoff with customer upon installation and set up. Provide equipment operation and basic maintenance training to customers.
Report forthwith on such activity, special problems or technical shortcomings that may affect the smooth operation with other technical staff, with the company’s agent, visit clients where machinery has been installed and organize an efficient after-sale service, with such policies and instructions made by Cohu general direction.
In collaboration with other technical staff, Cohu main office and the company’s agent, visit prospective clients, analyse their needs, draw up exact specifications of machinery need for machinery or parts
Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in house/ on-site support, in order to fulfill company’s vision and quality policy.
Update the project issue into Oracle/QI and follow up with the factory (Project Manager, Engineering and Account Manager) to resolved it within committed date. Review all listed issues weekly with customer and internal technical staff.
Coordinate the installation/ setup schedule plan with customer base on the assigned project which needs longer time to complete.
Responsible and follow up the activity for assigned customer. Be the main window to communicate between Cohu and customer on the daily service support (include factory/ engineering support)/ issue on the machine. Escalate to you superior if not getting any internal support.
Communication between customer and internal staff must be done professionally. Do not over expose internal communication to customer in order to avoid unnecessary conflict.
Prioritize and fulfill customer’s expectation. Manage highlighted issue.
Any tasks that may be assigned to you from time to time.
Our Ideal Candidate
Background:
Bachelor’s degree in Micro-Mechanics/ Mechanical or equivalent.
Good knowledge of electronics/ mechanical.
Work Experience:
Strong background of mechanical/ electro-mechanics or equivalent field.
Language Skills:
Fluent English (Spoken and/ written skills).
Other languages will be an advantage.
Specific Skills:
Technical Skills, Mechanical and Electrical.
Customer relation skills.
Personal Criteria
Number of open issue solve on the field.
Clear structured of work approach.
Good communication.
Engineering solutions.
Project handling competence.
Number of customer handler acceptance protocols signed.
Why Join Us?
At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You'll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.
We value our people and offer them:
- Five-Day Work Week
- Flexible Working Arrangement
- Comprehensive Benefits
- Profit Sharing
- Continuous Learning
- Overseas Opportunities
Apply Today!
If you're ready to take your career to the next level and work with a team that's pushing the boundaries of technology, apply now to join Cohu Malaysia as a Field Service Senior Engineer!
Field Service Senior Engineer responsible for on‑site installation, troubleshooting, and support of semiconductor test equipment. Acts as the main technical liaison with customers, managing projects, resolving issues, and ensuring smooth operations and customer satisfaction.