Senior People Business Partner
Clio · Vancouver · CA$107,300–CA$145,100 (stated in the posting)
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We’re seeking a Senior People Business Partner (PBP) to support Clio’s Technical Infrastructure organization, including Production Engineering, IT, Security and Data Engineering. This role sits at the intersection of business strategy, operational execution, and team performance during a period of continued scale, maturity, and transformation.
As a Senior PBP, you will act as a trusted advisor, coach, and strategic consultant to Technical Infrastructure leaders. You will help leaders scale their teams, develop their teams, navigate change, and drive performance - all while ensuring a strong, inclusive, and compliant employee experience.
This role is ideal for a senior People leader who is comfortable partnering with highly technical teams and who brings strong business acumen, organizational insight, and judgment to complex environments.
Who You Are
You are a senior-level People partner who understands how technical infrastructure organizations operate and intersect: how Production Engineering keeps Clio’s platform reliable, how IT and Security protect and enable the business, and how Data Engineering builds the data platforms that analytics and AI work depend on. You balance strategic thinking with pragmatic execution and bring confidence, clarity, and sound judgment to ambiguous situations.
You are comfortable operating at the intersection of business strategy, organizational design, performance, and employee experience, and you build deep, trusted relationships with leaders at all levels.
What Your Team Does
The People Business Partner team at Clio is responsible for enabling leaders and teams to do their best work while ensuring Clio scales sustainably, equitably, and compliantly. PBPs partner closely with leaders, People Centers of Excellence (Talent, Total Rewards, L&D, People Ops), and cross-functional teams to deliver thoughtful, data-driven people solutions that align with Clio’s business strategy and values.
Together, we help Clio build human and high-performing teams and exceptional leaders.
What You’ll Work On
Strategic Business Partnership
- Partner closely with senior leaders to develop and deliver People strategies aligned to business objectives, growth plans, and organizational health.
- Act as a strategic thought partner on topics including org design, workforce planning, role clarity, capacity models, and team structure.
- Translate business strategy into people implications—anticipating risks, scaling challenges, and leadership needs.
- Coach leaders through complex decision-making with a strong lens on performance, culture, and employee experience.
Organizational Design, Performance & Talent Strategy
- Lead and advise on organizational design efforts, including restructures, role evolution, spans and layers, and operating model changes.
- Partner with leaders on performance management, goal-setting, and accountability, ensuring strong linkage between strategy, execution, and outcomes.
- Support succession planning and talent reviews, identifying readiness, gaps, and development actions.
- Partner with Talent Management and L&D to support leadership development, manager capability, and team effectiveness.
Employee Relations, Risk & Compliance
- Identify, assess, and manage complex employee relations issues quickly, thoughtfully, and decisively.
- Conduct and support investigations as required, partnering with Legal and People Operations to ensure fair, compliant, and consistent outcomes.
- Maintain deep knowledge of employment law requirements across jurisdictions relevant to your client group.
- Mitigate legal and employee risk through proactive coaching, documentation, and early intervention.
- Partner with Legal Counsel as needed to manage sensitive or high-risk situations.
People Programs & Cross-Functional Collaboration
- Work closely with People team SMEs (Talent Acquisition, Total Rewards, L&D, People Ops) to deliver a seamless, world-class employee journey.
- Contribute to the design and implementation of broader People programs, including:
- Onboarding & ramp experiences
- Performance Development
- Talent Planning & Calibration
- Leadership Development
- Total Rewards & Compensation Programs
- Partner closely with Talent Acquisition to align on hiring plans, role profiles, and evolving business needs within your groups.
Data, Insights & Decision-Making
- Act as a data-driven advisor - analyzing trends in engagement, attrition, performance, and workforce composition.
- Translate people data into actionable insights and recommendations for leaders.
- Use both quantitative and qualitative inputs to inform decisions and influence leaders.
- Identify patterns early and proactively address risks related to retention, engagement, or leadership effectiveness.
Continuous Improvement & Scaling People Infrastructure
- Identify opportunities to improve and evolve People processes to better support a scaling organization.
- Help drive consistency, clarity, and effectiveness across core People practices while enabling flexibility where the business requires it.
- Contribute to the ongoing evolution of Clio’s People operating model as the company grows globally.
Leadership, Influence & Team Contribution
- Act as a mentor and role model to other PBPs and People team members.
- Share best practices, lessons learned, and insights from your groups across the People team.
- Build strong cross-functional relationships and operate with a “one People team” mindset.
- Demonstrate strong judgment, discretion, and integrity in all interactions.
What You’ll Bring
- 8–12+ years of progressive HR / People Business Partner experience, with significant experience supporting Engineering, IT, Security and/or Data organizations.
- Proven success partnering with senior leaders in fast-paced, high-growth SaaS or technology environments.
- Deep expertise in employee relations, organizational design, performance management, and talent planning.
- Strong business acumen with comfort operating in technical, operationally driven environments where reliability, security, and risk management shape priorities.
- Ability to build credibility and trust quickly with highly technical leaders and teams.
- High comfort navigating ambiguity, change, and competing priorities.
- Data fluency and the ability to turn insights into influence.
- Exceptional communication, coaching, and stakeholder management skills.
- Strong knowledge of employment law and compliance across relevant jurisdictions.
- A collaborative, pragmatic, and values-driven approach.
- Demonstrated interest in elevating your craft using AI.
Bonus Points
- Experience supporting Technical Infrastructure functions, such as Production Engineering, IT, Security or Data Engineering, in a pre-IPO SaaS or technology company.
- Experience hiring and retaining talent in specialized, competitive technical markets such as security and data.
- Experience partnering in globally distributed or multi-jurisdiction environments.
- Background in scaling People practices during periods of rapid growth or transformation.
- Experience aligning workforce planning with financial planning cycles.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.