Customer Experience Specialist (f/m/d)
Awin · Iaşi, London, Madrid
Purpose of Position
As a Customer Experience Specialist, you will be responsible for creating and executing high‑quality educational content for advertisers using our Platform Services propositions, supporting the growth of their affiliate programmes and enabling the self‑unlocking of GP.
This role focuses on developing engaging, practical content such as how‑to guides, articles, platform training videos, webinars, and email lifecycles, as well as testing new initiatives that explore opportunities to drive revenue and continuously improve the advertiser experience.
Alongside content creation, you will work closely with the Customer Experience Team Leader to maximise advertiser potential across Self‑Service and Essentials. This includes identifying under‑utilised platform features, and supporting a broad range of departmental initiatives – from publisher activation to strategic peak‑planning campaigns delivered via emails, guides, and webinars.
If you’re a creative, commercially‑minded individual with strong cross‑department collaboration skills, this is an exciting opportunity to join a fast‑paced, dynamic team passionate about helping to grow the grassroots brands of the future.
Your location: London, Warsaw, Madrid, or Iași
Key Tasks
- Develop creative, innovative content that provides “virtual hand‑holding” and self‑serve enablement for advertisers.
- Confidently present content both internally and externally, including to senior‑level stakeholders.
- Support or take ownership of short‑term, high‑impact departmental projects focused on driving quick wins and maximising GP potential for Platform Service advertisers.
- Coordinate and create compelling peak‑planning content, from major seasonal events (e.g. Cyber) to locally focused initiatives.
- Plan, host, and record webinars covering strategic themes, publisher types, and seasonal planning.
- Work closely with neighbouring functions and teams, including Onboarding, Customer Support, Customer Success, Platform Service Delivery, Marketing, Product, and UX.
- Deliver occasional Random Acts of Kindness (RAOKs) to top‑performing advertisers to support engagement and GP growth.
- Conduct Quality Assurance tasks to embed the Awin Branding and TOV guidance across neighbouring functions content (such as email templates and client ppts).
Skills & Expertise
- 1+ years’ experience in affiliate marketing
- Enthusiastic, committed, and highly motivated, with a strong sense of accountability and ownership.
- Commercially minded, with a passion for growing the Platform Services offering and accelerating advertiser success.
- Proven experience working cross‑functionally with multiple teams and stakeholders.
- Excellent time‑management and organisational skills, with the ability to manage multiple priorities and deadlines.
- Confident communicator with a strong attention to detail.
- Strong writing skills, with experience creating customer‑facing content.
- Numerate, with a solid working knowledge of MS Office tools - especially Excel.
- Bilingual candidates are encouraged to apply, with German language skills considered a strong advantage.
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Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
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Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.
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Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.
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Health and Wellbeing: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.
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Development: We’ve built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.
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Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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