Dispatcher - Intermodal

Forward Air · Detroit

Position: Intermodal Dispatcher

Base Pay: $65,000-$70,000 annually

Schedule: Monday- Friday 7am-4pm or 8am-5pm

Job Description:

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties:

Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
Communicate with drivers to prioritize loads, define routes, and set schedules
Monitor containers to prevent demurrage and storage fees
Providing detailed instruction to various personnel via email and phone
Accepting & scheduling loads and providing excellent customer service
Make routing decisions that satisfy customer expectations and company financial decisions
Ensure that shipping data is entered into the system timely and accurately
Other duties as assigned

Qualifications:

Must have Intermodal transportation experience
Self-motivated problem-solver with fervent desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Ability to communicate effectively with all levels of operations
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

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