Regional Hotel Operations Manager
Onvo · Scranton
Job Description:
The Regional Hotel Operations Manager serves as the operational partner to the Regional Director by overseeing the daily execution of hotel operations across assigned properties. This position ensures brand standards, operational consistency, financial accountability, and excellent guest service while allowing the Regional Director to focus on strategic growth, financial performance, owner relations, and leadership development.
Essential Functions:
- Conduct routine property visits and operational inspections.
- Ensure compliance with Marriott and brand standards.
- Monitor cleanliness, maintenance, curb appeal, and overall guest experience.
- Follow up on action plans until completion.
- Assist General Managers in solving operational challenges.
- Coordinate special projects across multiple hotels.
- Review daily reports for occupancy, ADR, RevPAR, labor, and guest satisfaction.
- Identify trends and recommend corrective actions.
- Monitor labor productivity and scheduling.
- Review purchasing and expense controls.
- Assist with budget preparation and financial forecasting.
- Provide on-site leadership during staffing shortages or emergency situations.
- Assist with hotel openings, renovations, and transitions.
- Help implement company initiatives and operational procedures.
- Support General Managers with difficult guest situations.
- Coach and mentor General Managers and department leaders.
- Assist with onboarding and training new managers.
- Conduct operational audits and provide constructive feedback.
- Maintain operational tracking reports.
- Prepare weekly operational summaries for the Regional Director.
Qualifications:
- Minimum 3–5 years of hotel management experience.
- Previous General Manager or Assistant General Manager experience preferred.
- Experience with Marriott systems (FOSSE, MGS, GXP, GSS) preferred.
- Strong understanding of hotel financial statements.
- Excellent leadership and communication skills.
- Ability to travel frequently between assigned hotels.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Excel, Word, and Outlook
Key Performance Indicators
- Guest Satisfaction Scores
- Brand Audit Results
- ADR, RevPAR, and Occupancy Performance
- Labor Cost Management
- Preventive Maintenance Completion
- Employee Retention
- Completion of Operational Action Plans
- Quality Assurance Scores
- Safety & Risk Compliance
- Property Inspection Scores
Success in This Role
- Keep hotels operating consistently at brand standards.
- Reduce the Regional Director's involvement in daily operational issues.
- Improve accountability across all properties.
- Develop General Managers into stronger leaders.
- Identify operational problems before they affect financial performance or guest satisfaction.
- Ensure every hotel is inspection-ready every day.
Disclaimer:
The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.