Clinical Engineering Technician / Technical Clerk

Netcare · Netcare Kroon Hospital

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We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Medical equipment management

• Responsible for the management of all medical equipment.
• Implement and maintain the CMMS (SAP PM) for all medical equipment.
• Manage and maintain medical equipment installed base for CAPEX, rentals, demo and loan equipment on the CMMS.
• Plan and execute timely equipment services, via the CMMS, to comply with manufacturer specifications, ECRI and/or Health Technology Regulations, in line with Netcare Technical recommendations.
• Acceptance of service certificates from contractors, including but not limited to ensuring data is completed correctly at the correct intervals of service, National service level agreements are adhered to, and follow-up repairs are planned and prioritised.
• Ensure results of all maintenance (reactive and preventive maintenance) are captured accurately on the CMMS. These entries should reflect spares used, labour involved, associated costs, tasks performed/actions taken and persons/suppliers involved – in accordance with Netcare Technical requirements.
• Ensure commissioning tests are performed prior to acceptance of new, demo and/or loan equipment, maintaining the necessary documentation as proof of this.
• Ensure all (new) medical equipment is barcoded in line with Netcare Technical’ s recommendations, and maintained on the CMMS.
• Conduct six monthly equipment audits to ensure CMMS database accuracy, and ensure results of these audits are kept on file.
• Compile medical equipment replacement schedule (5 year plan) and obtain business approval from Hospital General Manager, in the absence of a Clinical Engineering Manager.
• Purchase and motivate for the purchasing of medical equipment.
• Implement policies and procedures as directed by Netcare Technical Division.
• Liaise with suppliers to schedule preventative maintenance and reactive maintenance.
• Obtain required quotes for capital medical equipment purchases and maintenance work.
• Ensure financial control through proper budgeting and control of outsourced services.
• Perform repairs, modifications and installations on equipment according to procedures that comply with the standards and recommendations of the manufacturers and/or governing agencies.
• Use medical test equipment to perform inspections and diagnose equipment failure where possible.
• Perform maintenance tasks as stipulated in “Equipment Type Skills Assessment TGL v1.1”.
• Request and assist with the completion of incident reports on damage to clinical equipment and ensure documentation required for replacement is in place.
• Investigate and report on sentinel events with recommendations (to TSM or CM).
• Meet all competency and output requirements as defined in the ECSA’s “Competency Standard for Registration as a Professional Engineer” document.

Training and Development

• Interact and train all staff regarding medical equipment to familiarise users with medical equipment.
• Provide training and mentorship of all CETAs and student CETAs.
• Function as Line Manager to CETAs, in the absence of a CEM.

Reporting

• Report on medical equipment to the Clinical Engineering Manager and or Technical Services Manager.
• Provide CMMS reporting on medical equipment.
• Provide MyMarket reporting on medical equipment.
• Develop and maintain trends of equipment failure and report to Netcare Technical Division, in the absence of a Clinical Engineering Manager.
• Where applicable, evaluate National projects implemented, and provide status reports to Netcare Technical Division.

Maintenance execution

• Assist Technical Services Manager/ CEM to ensure that all work requests are processed through Netcare’s Web Based Maintenance Request Application.
• Assist the Technical Services Manager/ CEM to ensure that all Work Requests are reviewed timeously.
• Ensure that the Hospital staff is informed of scheduled work planned for their areas of responsibility. 
• Maintain asset related information on the computerised maintenance management system (CMMS) as well as managing of maintenance plans/items on the system.
• Assist the Technical Services Manager/ CEM with the planning and scheduling of Work Orders.
• Assist the Technical Services team to comply with Netcare’s Quality Audit requirements.
• Operate as the Technical Services department’s first point of contact.
• Ensure the Technical Services department is kept up to date with communications such as new or revised policies and technical bulletins.

Stock and equipment ordering

• Place orders with suppliers in line with Netcare policy.
• Ensure the effective application of Netcare policy for approved and standardised suppliers.
• Track all orders with suppliers/couriers to ensure timeous receipt of items.
• Provide accurate GRV data and invoices to finance for capture onto Netcare Procurement System. Liaise with finance to ensure that data capturing of goods received is done correctly.
• Ensure correct barcode labels are assigned to assets related to technical services and capture data in GRV templates.
• Communicate effectively with Central Payments Department (CPD) clerks for supplier payment queries.
• Communicate effectively to assist other team players.
• Assist in management of stock in accordance to Netcare policy with special emphasis on designated stock areas.

Reporting

• Report on all Purchase Orders and provide relevant information to the line manager.
• Understand and be able to interpret the Engineering and KPI monthly reports to the Technical Services team.
• Assist Technical Services Manager/ CEM to compile reports as per Netcare Policy and departmental requirements.
• Assist with the collation of data and feedback to key internal stakeholders.   

General Tasks

• Manage associated administrative tasks.
• Perform any safety related tasks as requested by the line manager.
• Collate and file documents for the department as per Netcare policy.

TRANSFORMATION OF OUR SOCIETY

Stakeholder Relationship management

• Interact with Clinical Engineering Technician Assistants (CETAs) on technical and financial issues related to medical equipment.
• Liaise with medical equipment suppliers to stay informed and trained in latest technological developments.
• Interact with Hospital Management , Ward and Theatre Managers on a regular basis, in the absence of a Clinical Engineering  Manager, addressing issues including but not limited to status of repairs, planned services, incidents, repair costs and capital equipment purchase

Teamwork

• Develop collaborative relationships to help accomplish work goal.
• Actively participate as a member of a team to achieve goals.

Personal growth and development

• Active involved in achieving a satisfactory level of technical skill and knowledge.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.

SKILLS PROFILE

EDUCATION

Essential

• National Diploma in Electrical Engineering at NQF level 6.
• Eligible for professional registration as a Technician at the Engineering Council of South Africa (ECSA).

WORK EXPERIENCE

Essential

• 1 year experience in maintenance and management of medical equipment in hospitals.

KNOWLEDGE

Essential

• Intermediate computer literacy in MS Office.
• Familiar with the Occupational Health & Safety- and Health Act regulations.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting business operations, including standby.
• Will interact with internal and external customers through several different means.
• Ability to travel independently due to 24hr functionality of the hospital environment.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.

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