Holiday Retail Kiosk Supervisor (Seasonal)

Accor · Scottsdale

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Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Are you a natural leader who thrives in dynamic, high-energy environments? The Seasonal Retail Supervisor plays a key leadership role in managing all aspects of our pop-up retail kiosks during the highly anticipated Christmas at the Princess event. This role supervises seasonal sales associates and reports to both the Senior Supervisor team and Retail Management.

This is your opportunity to join a supportive and enthusiastic team that values service, celebrates success, and works seamlessly to deliver unforgettable guest experiences.

Team Leadership & Development

• Hire, train, coach, and retain a high-performing seasonal kiosk team
• Provide daily coaching to maximize individual and team sales performance
• Set clear expectations around behavior, productivity, and guest experience
• Facilitate onboarding and ongoing training for seasonal associates

Daily Operations

• Maintain a consistent leadership presence on the sales floor
• Execute opening/closing tasks, break schedules, and daily kiosk readiness
• Oversee product pulls and ensure timely restocking of merchandise
• Collect and manage retail commissions, mark-out lists, and pull sheets
• Maintain strong communication across the team for shift and sales updates
• Expect to work 5 days/40+ hours per week

Physical Requirements

• Able to stand or walk for 7+ hours per shift
• Able to lift and push up to 50 lbs; reach, bend, and climb ladders as needed
• Comfortable navigating multiple on-property locations quickly

Guest Experience & Culture

• Foster a fun, team-oriented atmosphere that delivers exceptional guest service
• Lead by example in providing engaging, knowledgeable, and proactive service
• Celebrate team accomplishments and promote colleague recognition
• Uphold and communicate the brand’s values and retail culture daily

Operational Excellence

• Monitor business performance and implement action plans for success
• Serve as Manager on Duty when scheduled to address issues in real time
• Partner with Sales Leads and Senior Supervisors to execute initiatives
• Enforce policies and procedures including Loss Prevention and safety
• Ensure full OSHA compliance and a safe, guest-ready environment

Qualifications

• 1+ year of retail sales or supervisory experience preferred 
• Strong leadership, communication, and organizational skills
• Proficient in Microsoft Office Suite and POS systems
• Willing to work a flexible schedule including evenings, weekends, holidays, and peak periods

Additional Information

• Your team and working environment:
• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

• Why work for Accor?
• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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