Air Freight Import Specialist, Johor
DHL · Johor Bahru
Be at the heart of Air Freight operations, taking ownership of customer shipments from end to end while delivering exceptional service. In this role, you will work closely with customers, operational teams and our global network to ensure shipments are handled smoothly, accurately and on time, while maintaining high standards of service quality and compliance.
Key Responsibilities
1. Customer Order Management
- Receive, validate, and process customer booking requests in a timely and accurate manner
- To execute shipments and follow through in timely manner (products :Domestic, International Road Freight, Air Freight, Industrial Projects, Customs Declaration)
- Ensure completeness and accuracy of shipment details including cargo specifications, Incoterms, and documentation requirements
- Coordinate booking arrangements with airlines, gateways, and internal operations teams
- Manage special cargo requirements such as Dangerous Goods (DG), temperature-controlled, and high-value shipments
2. Shipment Execution & Coordination
- Oversee and monitor end-to-end shipment lifecycle from booking to final delivery
- Coordinate closely with warehouse, gateway, and transport teams to ensure timely uplift and movement
- Liaise with origin and destination offices across the DHL network to ensure seamless execution
- Ensure adherence to agreed transit times and service commitments
3. Documentation & Compliance
- Execute and verify Air Waybills (AWB) and supporting shipping documentation
- Ensure all shipments comply with local and international customs regulations and IATA standards
- Maintain strict adherence to DHL internal SOPs and compliance guidelines
4. Exception Management
- Proactively identify and manage operational disruptions such as flight delays, rollovers, or documentation discrepancies
- Escalate critical issues in a timely manner to relevant stakeholders
- Drive effective resolution with a strong sense of urgency to minimize customer impact
5. Customer Communication & Service Delivery
- Act as the primary point of contact for assigned customers
- Provide proactive shipment updates, delay notifications, and advisory support
- Manage customer expectations and ensure high levels of customer satisfaction
- Build and maintain strong customer relationships, particularly for key strategic accounts
6. KPI & Performance Management
- Ensure adherence to key performance indicators, including:
- On-time uplift and delivery performance
- Accuracy and timeliness of milestone updates
- Data quality and reporting standards
- Support customer reporting requirements on shipment status and service performance
7. Cross-functional Collaboration
- Support implementation of new business and service requirements
- Work closely with operations stakeholders to ensure alignment on execution standards
Job Requirements
- Diploma or Degree in Logistics, Supply Chain, or related field
- Minimum 2–4 years of experience in airfreight or logistics operations (preferred)
- Strong knowledge of airfreight processes, customs regulations, and documentation
- Good communication and stakeholder management skills
- Ability to perform under pressure in a fast-paced environment
- Proficiency in logistics systems and Microsoft Office applications
- This position is to be based at Medini Iskandar, Johor.
Why Join Us
- Be part of the world's leading logistics company.
- Work with a diverse portfolio of customers across various industries.
- Attractive remuneration and performance-based incentives.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
Ready to grow your career with DHL? Apply now and become part of a team that keeps the world connected.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
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