Senior Specialist - Internal Controls
DHL · Petaling Jaya
Overall Role Purpose
Provide senior level oversight and execution of Internal Controls requirements for the centre, including regional/global assignments and support for internal and external audits.
Key Responsibilities
Stakeholders
- Implements Corporate Internal Controls policies, methodologies and testing strategies at regional and local level, providing feedback for continuous enhancement.
- Manage process review and Internal Controls Framework updates.
- Manage internal and external audit engagement.
- Plan and manage control assessment based on the global requirements.
- Manage maintenance of local control attributes ensuring accurate and timely update in ICF tool.
Develop and review test plan to provide a structure and disciplined approach to control testing.
Lead review and align entities’ referencing updates with production team and timely communication with Global Internal Control.
Manage outsourced central testing with established process and communication protocol.
Develop awareness to inculcate a positive internal control culture to ensure strong compliance.
- Seek market standards and actively promote digitalization and automation through efficient use of current tools and systems
- Engage with the production team in APSSC, regions and Global to present overall assurance in control assessment and remediation plans.
Business Stakeholders
- Submission of self-assessments results to business partners in accordance to the agreed deadline.
- Share best-practice on areas for improvement.
Customers
- Key liaison with internal & external Auditors.
- Provide leadership and support during the audit cycle.
Process
- Ensure local and regional Internal Controls are implemented, operated and evidenced in line with Corporate‑defined frameworks and standards (e.g. COSO, SOX 404, DHL CRISP requirements).
- Responsible for identifying, assessing, monitoring, and mitigating risks for all owned processes in collaboration with
Global, Process Tower, Regional and relevant Risk Owners.
Plan, lead and perform structured operational and management internal control reviews, identify gaps and opportunities for process improvements.
Improve and value-add to the organisation by bringing a strong defense approach to the effectiveness of risk management, assurance and internal control processes.
Engage and support colleagues on designing sustainable solutions for control deficiencies.
Lead engagement on internal and external audits for audit planning.
Acts as an independent control challenger, escalating material control deficiencies, audit issues and risk exposures to Senior Management and Global stakeholders, with clear remediation recommendations.
- Participate in special reviews, cross-border discussions and projects when required.
People Management
- Demonstrate DHL leadership attributes.
- Develop high performance service culture within the department.
- Provides functional guidance, mentoring and quality review to Specialists and testers without direct line management responsibility.
- Influence to enable improvement and adapt change within the organisation.
- Gives Clarity and Guidance: Providing direction, delegating and removing obstacles to get work done.
- Encourage others to optimise on CSR opportunities to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
Skills
- Result-oriented: Deliver agreed goals and deadlines, able to manage and prioritise multiple demands.
- Solid experience in Internal Controls, Risk Audit, Financial accounting, HR, Compliance and IT and risk-based auditing.
- Proficient in English, both oral and written.
- Good interpersonal skills and effective communication and presentation.
- Project management experience is advantageous.
- Proactive and willing to explore resources to solve outstanding issues for closure.
- Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
- Risk identification and management is established in a transformative way that is future fit-for-purpose for a digital enabled platform.
- High professional standards and able to exercise discretion and maintain confidentiality.
- Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.
- Experience supporting transformation, centralisation, shared services migration or operating model change initiatives is advantageous.
Education & Qualifications
- Bachelor’s degree in Accounting, ACCA, CPA, Finance, Economics or other business related discipline or equivalent in experience.
- Typically 5+ years of relevant experience in Internal Controls, SOX, risk‑based audit, compliance or risk management is preferred (candidates with strong depth of exposure and slightly fewer years will also be considered).
- Experience with business financial processes, IFRS, SAP and GRC is an advantage.
- Strong and effective stakeholders’ management.
- Experienced in project management.
- Proficient with Microsoft Office Suite e.g., Microsoft 365, Power BI.
- Process harmonisation and efficiency management.
- Digital and Data acumen.